Assistant Store Manager - South Congress - Austin, TX

Assistant Store Manager - South Congress - Austin, TX Austin, TX Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! We’re looking for a talented Full-Time Assistant Store Manager that will contribute to a profitable and customer-centric environment through the development of a team and management of our total store operations. In addition to driving sales and service, this role will help oversee day-to-day HR operations within the store, including hiring, onboarding, and employee relations. They will support product flow and apply merchant and customer service skills to curate a compelling in-store experience. Responsibilities will include:

CUSTOMER EXPERIENCE

• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development * Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience * Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer

LEADERSHIP & TEAM MANAGEMENT

• Supports the Store Manager in recruiting, hiring, and retaining top talent * Supports the Store Manager in creating and maintaining a succession strategy * Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
• Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager

HR OPERATIONS

• Supports the full-cycle recruiting and onboarding process, including posting openings, screening applicants, scheduling interviews, and facilitating new hire orientation * Maintains accurate and confidential employee records and ensures data integrity across HR systems
• Assists with employee relations matters, escalating concerns to the Store Manager and HQ HR partners as appropriate
• Ensures store compliance with company policies and applicable federal, state, and local employment laws
• Administers timekeeping and supports payroll accuracy, tracking attendance, and time-off requests
• Cultivates a positive, energized team culture by organizing regular team-building activities, celebrations of wins, and moments of connection that strengthen relationships across the group
• Partners with the store manager to design initiatives that boost engagement, reinforce company values, and make the team a place people are genuinely glad to be part of
• Responds to general employee questions regarding policies, benefits, and procedures

TRAINING & DEVELOPMENT

• Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
• Ensure timely completion of new hire training paths
• Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
• Suggest improvements or new programs related to retail training
• Ensure the compliance of all training activities with established policies and best practices * Work closely with store leadership to prepare, plan, schedule, and execute new hire training
• Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
• Attend regular training meetings to ensure understanding of necessary information VISUAL MERCHANDISING
• Productive planning, presetting, and on-time execution of visual directives * Submit store photos as requested and complete feedback given by HQ * Participate in visual training calls with HQ partners to support new product launches * Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
• Support store presentation through sell through and markdown cycles
• Maintain in-store marketing elements and accurate presentation of store collateral * Work with store manager to ensure schedule is reflective of visual set times for product launches
• Partner with store leaders for new hire visual training
• Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props

BUSINESS OPERATIONS

• Upholds and ensures compliance with shipments, transfers and restock standards * Adheres to and develops awareness around internal and external Loss Prevention procedures * Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision

Qualifications:

• 3+ years Retail Management experience
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Experience using HRIS (e.g., Workday, ADP, UKG) and Applicant Tracking Systems (ATS) to manage employee records and the recruiting lifecycle
• Utmost character, honesty, and transparency

Requirements:

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
• Ability to deliver excellent customer service while implementing loss prevention practices * Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must be able to reliably commute to and from the work location
• Must be available to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed

Full Time Benefits:

• We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
• Free Boots!

The hourly rate for this position is $32. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience. About Us: Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through [ Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow! Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our [privacy policy]( Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures. Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, for example: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. #J-18808-Ljbffr Tecovas