Account Director

dotdotdash is a global experience & innovation agency. We decode shifts in culture, technology, and social behaviors to open up space for new ideas, new experiences & new growth. We turn these signals into systems. All to help our clients craft distinctive experiences across the brand ecosystem.

At dotdotdash, we are more than marketers; we are architects, innovators and creators of what’s next. Our name is inspired by Morse code. It’s a nod to our belief in putting people at the center of what we create. And like Morse code in its time, our work reimagines how brands and people communicate.

We’re seeking to grow our team with individuals who share our passion for tangible creativity, our commitment to pushing boundaries, and our belief in the power of participatory experiences. At the heart of everything we do are the principles that guide how we create and collaborate:

• Play. We embrace curiosity, experimentation and fun in our work and our partnerships.
• Take Risks. We challenge the status quo and take informed risks to push boundaries.
• Stay Humble. We lead through example, listening and learning.
• Adapt. We evolve at the pace of culture and technology.
• Be Diligent. We commit to persistence and details through delivery.

As an Account Director at dotdotdash, you are the client’s lead partner on their account. You own account health, lead the account team, and make sure the work moves the client's business forward while staying on scope, on budget, and on brand. You are the first point of contact for clients across their program of work, and partner with strategy, creative, and delivery leadership to bring the agency's best thinking to the client engagement, and you report into client-services leadership. You potentially oversee Account Managers and Account Supervisors, own the commercial health of your accounts, from budgets and retainers to profitability, and drive growth within the accounts you lead.

KEY RESPONSIBILITIES:

• Own account health across a client account, serving as the senior partner clients trust for up to date information across their entire portfolio of work.
• Drive growth within your accounts, spotting expansion opportunities and shaping them into new scopes of work.
• Manage account commercials, including budgets, retainers, scope, and profitability, keeping engagements healthy and escalating as required,
• Manage scope and change orders, protecting margin while keeping clients informed and aligned.
• Partner with strategy and creative leadership to ensure the work answers client objectives and reflects the agency's best thinking.
• Guide resourcing, timelines, and prioritization across your account in partnership with delivery leadership on Productive.
• Lead client conversations, presenting work and recommendations with clarity and confidence.
• Review account financials, forecasts, and retainer burn with finance, flagging risks early.
• Track performance against account plans, success metrics and satisfaction goals set with clients and agency leadership.
• Build relationships within client organizations to deepen partnership and enable delivery excellence across program of client work.
• Guide and mentor account team members and raise the bar on client-service craft.
• Support new-business and pitch efforts for prospective work related to your accounts.

QUALIFICATIONS:

• 8-10 years of agency account-management experience, including account leadership across accounts.
• Experience delivering integrated campaign work including digital, social, experiential and brand marketing,
• A proven record of owning account health, growth, and profitability.
• Fluency across budgets, retainers, scope, and margin.
• Excellent client presentation, and relationship-management skills.
• Experience partnering with strategy, creative, and delivery teams to deliver integrated work.
• Comfort with delivery and resourcing tooling such as Productive, and with account financial tracking.
• Experience within an experience, innovation, or integrated agency is a plus.

ABOUT DOTDOTDASH

As part of Omnicom Advertising Group, we combine boutique service and craft with the reach and resources of a global network.

Our Pulse.

dotdotdash is where creativity meets reality and ideas take tangible form. We are rooted in making and producing, combining emerging media and technology to create industry firsts.

Our People.

dotdotdash is a for those who challenge the status quo and collaborate with curiosity and courage. We create work that goes beyond, to shift perspectives and influence the future.

Our Purpose.

dotdotdash is where innovation matters only matters and is valued if it inspires change. It’s not just about what we make; it’s about why it’s made.