Senior Account Director

Senior Account DirectorTunnl is building a future where artificial intelligence enables organizations to connect meaningfully with the people who matter most. We help organizations conduct research at scale, define the right audiences, surface real-time insights, identify optimal communication channels, and measure changing attitudes over time.Tunnl serves brands, agencies, and advocacy groups alike - organizations navigating complex communications, reputational, and regulatory landscapes. These teams need smarter, faster ways to make audience-informed decisions that stand up to scrutiny and resonate across stakeholder groups. Whether you're building a brand, shaping public opinion, managing risk, or launching a new initiative, Tunnl empowers you to move from insight to impact with clarity & confidence.The Senior Account Director is a senior leader within Tunnl's Client Experience team, responsible for delivering exceptional value to clients, managing complex accounts, and mentoring junior team members. This role bridges insight delivery, strategic partnership, and internal coordination, serving as a key driver of client retention and growth.Reporting to the VP of Client Experience and Insights, this position owns a $3M–$4M book of business and collaborates closely with Research & Data Operations, Product, and Sales to ensure Tunnl's work is impactful, efficient, and aligned to client priorities.This is a hands-on, externally facing role requiring strong business acumen, storytelling skills, and operational clarity. You will lead client conversations, scope new work streams, and coach Account Managers and Analysts to deliver with excellence.The ideal candidate is a motivated self-starter who enjoys solving problems, works well in fast-paced environments, takes pride in getting the details right, and is eager to leverage their technical and analytical skills in survey research and microtargeting. While it's preferable to have candidates in the DC-area, this role is open to US-based, fully remote candidates as well.ResponsibilitiesLead day-to-day management of high-value client accounts across advocacy, corporate, or agency sectorsPartner with AEs to drive renewals, upsells, and long-term account expansionTranslate client business goals into scoped research and audience strategiesPresent insights and recommendations to senior stakeholdersScope and manage projects across research, reporting, and audience activationEnsure timely delivery of client outputs and escalate blockers when neededProvide feedback and coaching to team members on storytelling, timelines, and client-facing materialsMaintain quality control across decks, insights, and deliverablesAct as a strategic liaison between Account Management, Strategic Research, Product, and EngineeringCoordinate intake and scoping processes with internal stakeholdersHelp shape client segmentation, tiering, and service model strategySupport development of SOPs, planning frameworks, and reporting templatesManage and coach Account Managers and Research Analysts assigned to your accountsProvide regular feedback and growth paths aligned with Tunnl's talent ladderGuide junior team members through client conversations, insight framing, and audience usage strategyContribute to team rituals and peer support cultureRequired Qualifications10+ years of experience in client-facing roles across public affairs, agency, corporate communications, or SaaSProven ability to manage $3M+ in client revenue across multiple accountsExperience leading client reporting, insight delivery, and strategic account growthComfortable interfacing with VPs, C-suite, and senior government or advocacy stakeholdersStrong written and verbal communication skills with demonstrated storytelling expertiseOccasional domestic travel to visit clients or to attend industry conferences (approximately 2-3 days per month)Preferred QualificationsBackground in public affairs, issue advocacy, or political campaignsExperience with audience targeting, segmentation, or media planningFamiliarity with survey research, polling, or analytics deliverablesComfort working with tools like Dropbox, HubSpot, or project tracking systemsDC-area preferred (hybrid team environment)What Success Looks LikeClients renew and expand their contracts due to your strategic leadershipAccount Managers and Research Analysts grow under your mentorshipInsights are delivered clearly, consistently, and drive meaningful actionYour portfolio is well-balanced and organized, with minimal escalationsInternal stakeholders see you as a reliable, strategic partnerWhy You Should ApplyJoin a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges.A friendly, welcoming, and supportive culture with regular social and team events.Comprehensive benefits with excellent medical, vision, and dental coverage.Health Savings Account (HSA) and Flexible Spending Account (FSA) options.Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity).Flexible hybrid work policy.Flexible paid vacation plus 80 hours of paid sick leave.10 paid company holidays per year.401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits).Cell phone reimbursement stipend.Monthly parking or commuter stipend for VA-based employees.