Clinical Onboarding Partner

Role Description

The Onboarding Partner is a strategic, relationship-focused role responsible for leading the end-to-end onboarding experience for clinical hires from signed agreement through Week 1 transition into operations. This role assesses clinician readiness, identifies and escalates onboarding and rescind-risk indicators, resolves barriers to start, and helps ensure clinicians are prepared to successfully begin practice at LifeStance. The role manages a high-volume caseload across specialties, onboarding stages, timelines, and state-specific requirements while adapting support based on clinician experience, onboarding complexity, readiness indicators, and operational risk.

This role serves as the central onboarding partner for clinicians throughout the onboarding journey and works across Recruiting, Credentialing, HR Operations, Clinical Operations, Learning & Development, Compliance, and Technology to drive progress, resolve complex issues, maintain clinician engagement, and support operational readiness through transition into practice.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support the organization’s mission and may participate in projects and initiatives not specifically outlined in this job description.

Qualifications

• Minimum of 3 years of experience in clinical onboarding, provider onboarding, healthcare operations, credentialing coordination, talent operations, or related healthcare workforce functions.
• Experience managing complex, high-volume workflows in a healthcare, multi-site, or similarly fast-paced environment with competing priorities and multiple operational dependencies.
• Experience coordinating onboarding across multiple stakeholders, operational teams, systems, and onboarding stages, with sound judgment in identifying risks, barriers, and escalation needs.
• Experience navigating HRIS, ATS, CRM, or onboarding workflow systems.
• Demonstrated experience organizing, analyzing, and communicating onboarding data, readiness updates, and operational risks to support reporting, workforce visibility, and leadership decision-making.
• Demonstrated experience managing multiple timelines, competing priorities, and operational demands while maintaining accuracy and consistency in a fast-paced environment.
• Strong written and verbal communication skills with the ability to communicate clearly with clinicians, operational leaders, and internal stakeholders.

Requirements

• Lead the end-to-end onboarding experience for clinical hires from signed agreement through Week 1, ensuring continuity across onboarding milestones, clinician engagement, and transition into practice operations.
• Serve as the central onboarding partner for clinicians, integrating onboarding communications, credentialing milestones, readiness planning, and transition activities across a complex clinical onboarding journey.
• Develop and deliver a tailored onboarding support and engagement plan based on clinician experience, specialty, onboarding complexity, timeline, and identified risk indicators.
• Conduct onboarding kickoff meetings to assess support needs, identify potential rescind-risk indicators, and set clear expectations for onboarding milestones, required actions, key contacts, and transition into practice operations.
• Lead cross-functional resolution of onboarding barriers, competing priorities, and operational dependencies that may impact clinician engagement, start readiness, or transition into practice.
• Guide clinicians through required onboarding actions across systems and workflows while assessing, resolving, or escalating completion issues, delays, and barriers that may affect onboarding progress or start readiness.
• Develop and maintain clinician biography and profile information used in patient-facing and operational systems to support scheduling readiness and transition into practice operations.
• Develop and manage engagement plans for clinicians with extended onboarding timelines to maintain connection, support continuity, and reduce rescind risk.
• Assess, synthesize, and communicate clinician readiness, engagement signals, support needs, and operational considerations to practice operations leaders through onboarding transition updates that support workforce planning, onboarding continuity, and clinician ramp readiness.
• Develop and maintain an active rescind-risk profile for each clinician by synthesizing profile information, onboarding discussions, and ongoing engagement insights to assess risk indicators, support needs, and changes in readiness throughout onboarding.
• Use clinician listening tools, follow-up outreach, and onboarding discussions to monitor engagement, surface concerns, and identify emerging rescind-risk indicators, onboarding barriers, and disengagement signals.
• Document, track, and escalate rescind-risk indicators, onboarding delays, operational barriers, and clinician disengagement concerns within established workflows to enable timely intervention, informed decision-making, and onboarding continuity.
• Partner with clinical leaders, operational leaders, credentialing team members, and internal stakeholders to coordinate mitigation strategies, remove barriers, and protect clinician engagement and start readiness throughout onboarding.
• Lead compliance activities and required onboarding steps for assigned clinicians across multiple states, specialties, and onboarding pathways, ensuring alignment to pre-start requirements and organizational standards.
• Coordinate completion of required pre-start activities, including background checks, state-specific requirements, fingerprinting, acknowledgements, employment documentation, and other readiness tasks.
• Review background check results and compliance-related findings, assess issues against adjudication criteria and onboarding requirements, escalate concerns to the designated decision committee in alignment with organizational protocols, and manage related communication, documentation, and next steps based on adjudication outcomes.
• Maintain compliance with employment and licensure requirements, onboarding procedures, organizational controls, and established standards.
• Coordinate readiness planning with Credentialing and operational partners to resolve delays, missing documentation, state-specific requirements, and other barriers that may impact clinician start timelines or transition into practice.
• Prepare, consolidate, and present onboarding updates for clinical operations leadership, including pipeline activity, upcoming starts, readiness status, operational risks, and rescind-risk indicators to support workforce planning and transition readiness.
• Coordinate orientation entry, Day 1 readiness activities, and first-week transition planning to support a smooth handoff into practice operations and clinician ramp.
• Maintain accurate progress tracking, reporting, workflow documentation, and quality review practices to provide operational visibility, support leadership decision-making, and reinforce process consistency.
• Balance onboarding priorities across a high-volume caseload by assessing clinician readiness, timeline demands, onboarding complexity, and operational impact.
• Provide backup coverage across regions, specialties, and onboarding assignments as needed to maintain continuity and support evolving business priorities.
• Identify workflow inefficiencies, delays, operational gaps, and continuity risks and contribute to process improvements, workflow changes, listening enhancements, technology updates, pilots, and other operational initiatives as assigned.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Employee Assistance Program.

Company Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

LifeStance Health Values:

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.