Manager, Client Operations

Operations Manager

Welcome to Our World We've been leading the charge in the affiliate industry from day oneestablishing performance marketing and paving the way for future innovations. We're known for maintaining one of the largest, most reliable partnership platforms with impeccable, personalized service. Founded in Santa Barbara, California in 1998, CJ (formerly Commission Junction) stands as the most trusted name in performance marketing. We specialize in building partnerships between top brands and reputable publishers to drive revenue and business growth. CJ's industry-leading solutions make us the platform of choice for over 3,800 global brands across sectors like retail, travel, finance, technology, and home services. As part of Publicis Groupe, our savvy data capabilities, cutting-edge tech, and strategic expertise facilitate genuine connections, allowing brands to reach consumers wherever they are.

A Quick Peek at Affiliate Marketing Think back to your last online purchase. Did an influencer tip you off about a great product and offer a discount? Or perhaps you relied on a trusted review site to make your decision? Whatever path you took, affiliate publishers likely played a role by influencing, informing, or helping you find the best deal. CJ connects brands with these publishers, creating valuable resources for shoppers like you.

Overview As an Operations Manager, your mission is to build and support standard affiliate operational processes, ensuring a smooth and effective client journey. If you're passionate about operational excellence and innovation, we want you on our team to help us achieve new milestones.

Responsibilities

• Tech Innovator: Master our affiliate technology suite, blending your skills to provide top-tier support and guidance to our internal account teams. Develop your skills as a subject matter expert of our tools and capabilities based on client verticals or domains.
• Project Delivery Lead: Lead and coordinate operational initiatives and client-impacting projects from intake through execution, ensuring clear scope, timelines, stakeholder alignment, and on-time delivery. Track progress, surface risks, and drive resolution in partnership with cross-functional teams.
• Collaborative Partner: Work alongside teams in Client Strategy, Media Planning, Finance, Client Integration, and Client Development to streamline operations and drive process efficiencies. Champion product and process adoption across your team.
• Efficiency Expert: Use tools and analysis of team data to recommend cross-functional workflows to support successful affiliate marketing campaigns and proactively identify and recommend improvements to our processes and workflows.
• Solutions Advocate: Foster and maintain strong inter-departmental relationships. Provide troubleshooting support and share best practices for program and technology management. Participate in cross-functional stakeholder groups.
• Documentation Creator: Create and maintain up to date documentation so that our teams have reliable resources and can execute tasks appropriately.
• Peer Mentor and Advisor: Support team member onboarding and training, help guide junior team members, and support team growth and development by acting as a peer mentor.

Qualifications

Bachelor's Degree or equivalent experience in operations or a related field, particularly in client interaction and service delivery. Excellent customer service skills, ideally with 5-10 years of experience in a client-facing role. Proficiency in Microsoft Office (Excel, Word, and PowerPoint); Experience with CRM systems (Salesforce, JIRA) and Project Management tools (Asana, Teamwork) a plus High capacity for problem-solving with the ability to navigate complex challenges. Strong organizational skills and attention to detail. Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment. Eager to learn and develop in a fast-paced environment with the ability to adapt quickly.

Additional information This is a hybrid role requiring 3 days a week in office. CJ is the leader in Performance Marketing. We take pride in our innovative technology, comprehensive data solutions and our people. We equip our teams with advanced tools, training and career development opportunities all to provide modern solutions, strategies and support to deliver high quality results for our clients. We work in an enthusiastic, collaborative team setting that values outstanding performance. We're a community of creative and passionate problem solvers who go the distance to tackle the tough questions, think creatively, and drive resourceful growth, for our clientsand ourselves. We foster and embody an inclusive and collaborative culture where diverse perspectives are sought, relationships are valued, and people feel accepted with a sense of belonging in expressing themselves authentically. We pride ourselves in having a workplace environment that values both work and play.

Why Our Workplace Stands Out Apart from offering competitive salaries, 401K matching, wellness programs, and comprehensive medical, dental, and vision coverage, we provide: Flexible time off without the hassle of accrual A generous number of paid holidays Company-sponsored team-building events An Employee Referral Program Annual recognition awards Hybrid work arrangements for optimal work-life balance Parental bonding leave Backup care options for children and elders An employee discount program International SOS program for global support Business Resource Groups, where employees connect over shared interests to cultivate an engaging, inclusive environment and those are just a few of our great perks! Come join us and see what makes our company a great place to work.

If you require accommodation or assistance with the application or onboarding process specifically, please contact View email address on click.appcast.io. Compensation Range: $75,050.00 - $107,835.00 Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be June 4, 2026. All your information will be kept confidential according to EEO guidelines.