Special Projects Manager - Dental Operations

Special Projects Manager - Dental Operations

Job Description

The Role

KOS Services Inc. / Dental Dreams is seeking an experienced and motivated Special Projects Manager to provide hands-on operational support across multiple dental offices within various regions across the country. This role plays a critical part in ensuring continuity, stability, and high performance at the practice level by implementing new corporate initiatives and temporarily supporting offices/regions as needed during periods of transition or growth.

The Special Projects Manager will partner closely with regional leadership and cross-functional teams to support business needs, drive consistent operational standards, and contribute to the organization's growth. This role requires flexibility, strong leadership skills, and the ability to manage effectively across multiple levels of the organization.

This position is ideal for an experienced dental operations leader who enjoys variety, travel, and stepping in to support offices when and where they are needed most.

Key Responsibilities

Meet corporate goals

Provide on-site operational support to dental practices across the region

• Temporarily step in to support daily office operations when offices require short-term coverage
• Maintain a clean, professional, and patient-focused office environment
• Foster a strong culture of service, accountability, and teamwork
• Hire, train, and develop front- and back-office staff; manage performance and annual reviews
• Supervise daily office operations and provide staffing coverage as needed
• Ensure accurate and efficient patient check-in and check-out processes
• Assist with presenting and explaining treatment plans to patients
• Collect payments, co-payments, and deductibles in accordance with company standards
• Collaborate with leadership to support operational initiatives and organizational goals

Qualifications

Required:

• Minimum of two (2) years of management experience in a general dentistry setting

• Proven experience supporting daily clinical and administrative/business dental office operations
• Ability and willingness to travel extensively

Preferred:

• Demonstrated track record of delivering outstanding customer service

• Results-driven leader who motivates teams and drives accountability
• Comfortable operating in a fast-paced, multi-site environment
• Clinical experience and bilingual skills are a plus

Who We Are

KOS Services Inc. / Dental Dreams is a growing dental services organization with locations in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Our mission is to provide high-quality dental care in first-class facilities to underserved communities.

We take pride in employing dedicated dental professionals and support staff who are committed to exceptional patient care. More than 94% of Dental Dreams patients report they would recommend us to family and friends.

Compensation & Benefits

Dental Dreams offers a competitive compensation and benefits package, including medical, dental, vision, paid time off, 401(k), and more. We adhere to all CDC and industry guidelines and maintain comprehensive safety protocols to protect both patients and team members.