BPO - Mobility Order Processor (Hybrid Setup)

Mobility Order ProcessorCarrier portals, order queues, SLA countdownsfor most people, that sounds overwhelming. For you, it sounds like a productive Tuesday. If you thrive in high-volume, deadline-driven environments where accuracy is non-negotiable, Unity Communications wants to hear from you.As a Mobility Order Processor, you'll serve as the critical link between telecom sales agents and major wireless carriersprocessing orders, resolving issues, and ensuring every transaction is accurate and completed within SLA timelines.If you love bringing order to complexity and are passionate about delivering an excellent customer experience, we'd love to hear from you!How You Spend Your Eight HoursProcess wireless orders, including new activations, upgrades, and feature changes, ensuring all transactions are completed accurately within defined SLA timelinesManage device orders, returns, exchanges, SIM swaps, and IMEI updatesNavigate multiple carrier portalsAT&T, Verizon, T-Mobile, Rogers, and Bellto complete ordersAssist telecom agents with opportunity qualification, pricing and quote generation, and customer account setupSubmit deal registrations and account opportunities with carriersSupport business customers with account setup and modificationsPerform rate plan analysis by reviewing wireless billing statements and identifying cost breakdownsMaintain detailed and accurate records of all customer interactions and transactionsHandle customer escalations, billing concerns, and credit requests in accordance with company and carrier policiesCommunicate effectively with carrier support teams to resolve issues, and provide high-quality customer care via phone and emailCreate and manage service tickets with complete and accurate documentationMaintain tracking reports and ensure all tasks meet SLA requirementsStay up-to-date on carrier plans, promotions, and device offeringsWhat You Must PossessHigh school diploma or GED equivalentOne to two years of experience in order processing, customer service, or telecom supportStrong computer skills, including Microsoft Office and data entryExceptional attention to detail and accuracy, with the ability to multitask in a fast-paced, deadline-driven environmentStrong verbal and written communication skills and excellent problem-solving and organizational abilitiesCustomer-focused mindset with a positive, collaborative attitudeExperience working with telecom carriers such as AT&T, Verizon, T-Mobile, Rogers, or Bell is a plusFamiliarity with carrier portals such as OPUS, B360, or PRM is a plusExperience with ticketing or CRM systems is a plusWhat You Shall ReceiveFriendly and supportive work cultureNon-taxable allowancesPay increasesPerformance bonusesGrowth opportunitiesBirthday gifts, and many moreWhat You Should ConsiderProbationary, full-time positionHybrid work setupAt least 100 Mbps internet connection for both main and backupWhy Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.