ED Unit Service Tech RN Student BWFH

Site: Brigham and Women's Faulkner Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
ED: The Unit Service Technician provides a broad range of care and services to patients, including but not to limited to EKG, phlebotomy, equipment cleaning, and stocking of rooms under the supervision of a licensed nurse. They perform a wide range of secretarial duties, including but not limited to organizing paperwork, answering the phone, paging, and receiving of Emergency Department patients into the medi-tech computer system. They will provide safe accurate transportation of patients throughout the hospital. They will perform 1:1 sitting when necessary. The Unit Service Technician of the Emergency Department will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

ICU: The ICU Unit Service Technician provides a broad range of care and services to ICU patients under the supervision of a licensed nurse, including but not to limited to, phlebotomy, blood glucose monitoring, completing EKGs, supporting procedures within their scope, patient transport, securing equipment and supplies, and responding to medical emergency situations utilizing Heartsaver CPR and AED skills. They will also perform a wide range of secretarial duties and perform 1:1 sitting when necessary.
The Unit Service Technician of the ICU will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. The Unit Services Tech provides direct and indirect care to patients to ensure efficient patient flow and high-quality patient care.

OPIC: The Ambulatory Unit Service Technician (UST) provides direct and indirect care to patients in the Outpatient Infusion Center to ensure efficient patient flow and high-quality patient care. Under the supervision of the Clinical Leader/Charge Nurse/Nursing Director the UST performs various clinical duties which facilitate each patient's readiness for surgery. The Ambulatory UST provides a broad range of care and services to patients, including but not to limited to, EKG, phlebotomy, blood glucose monitoring, supporting Ambulatory procedures within their scope, responding to medical emergency situations utilizing Heartsaver CPR and AED skills, patient transport and securing equipment and supplies. The UST will provide safe accurate transportation of patients. The Unit Service Technician will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

Perioperative: The Perianesthesia Unit Service Technician (UST) provides direct and indirect care to perioperative patients to ensure efficient patient flow and high-quality patient care. Under the supervision of the Clinical Leader/Charge Nurse/Nursing Director the UST performs various clinical duties which facilitate each patient's readiness for surgery. The Perianesthesia UST provides a broad range of care and services to patients, including but not to limited to, EKG, phlebotomy, blood glucose monitoring, completing EKGs, supporting Perianesthesia procedures within their scope, responding to medical emergency situations utilizing Heartsaver CPR and AED skills, patient transport and securing equipment and supplies. They will provide safe and accurate transportation for patients. The Unit Service Technician will also assure the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice.

IV Therapy: The Unit Service Technician works as part of the IV Therapy team and provides direct and indirect care to patients to ensure efficient patient flow and quality patient care. Under the supervision of the Nursing Director or designee, the Unit Service Technician performs various administrative and direct/indirect patient care duties for each patient. The Unit Service Technician also assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. Sterile technique experience preferred.

Does this position require Patient Care?
Yes

Essential Functions
-ED:
1. PROVISION OF SAFE ENVIRONMENT
• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Follows and maintains restraint policies under supervision of licensed nurse. Checks with nurse for order before utilizing any restraints.
• Applies restraints under the direction of the provider, in accordance with hospital policy and assures for the availability and reliability of those restraints.
• Conducts or assures cleaning of medical equipment and clinical environment routinely and between patient use to prevent nosocomial infection.


2. PERFORMS SECRETARIAL DUTIES TO ENSURE EFFICIENT OPERATION OF EMERGENCY DEPARTMENT.
• Answers patient call lights, telephone and screen calls in a pleasant and courteous manner, relaying accurate messages to appropriate personal, as observed or reported by staff and callers.
• Receives visitors to the department in a professional manner, projecting a positive public image.
• Copies patient’s charts and other materials as requested by staff.
• Provides secretarial support in order to ensure efficient and confidential flow of information for patient's medical records.
• Requests and maintains old medical records as needed.
• Pages for providers as necessary.
• Copying of medical records to prepare for transfer.
• Provides secretarial assistance to the Medical Director or Attending Physician as necessary and as time allows.
• Delivers specimens to the laboratory as needed such as in a Code Blue situation as requested by staff.
• Arranges ambulance transfer in the absence of the department secretary.

3. PERFORMS ASSIGNED PATIENT TRANSPORTATION TO ENSURE PATIENTS RECEIVE ALL TESTING PROCEDURES ORDERED IN A TO TIMELY MANNER. ENSURES THAT PATIENT SAFETY IS NEVER COMPROMISED DURING TRANSPORT.
• Stretcher is cleaned after every transport with an antibacterial as provided in the department.
• Performs the transportation of the deceased to the morgue in a respectful manner. Always uses proper morgue stretcher and is accompanied by a second escort.
• Follows proper department procedures concerning the handling of all specimens during transport.
• Strictly practices Standard Precautions. Checks with nursing staff for specific instructions if necessary.
• Assists nursing in transport of critical patients as necessary.


4. PERFORMS TECHNICAL DUTIES INCLUDING EKG, PHLEBOTOMY UNDER THE SUPERVISION OF A LICENSED NURSE.
• Adheres to laboratory policy and procedure when retrieving lab specimens including the proper labeling of all specimens.
• Performs EKGs as requested by nursing/provider and obtains old EKGs in MUSE system.
• EKG’S and brought to provider for immediate review upon completion.
• Obtains lab specimens as requested by nursing/provider.
• Obtains labs for in-house draws on 11p-7a shift for 1am and 4am rounds, in accordance with lab policy.
• Assist providers with patient procedures as needed.
• Responsible for cleaning and restocking of glidescope.
• Notification of need for repair of medical equipment to appropriate parties.
• Stocking of rooms in accordance with assignment on each shift.
• Emptying of linen bags when half full to prevent injury.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No

-ICU:
1. PROVISION OF A SAFE ENVIRONMENT
• Anticipates and identifies patient safety risks in cooperation with licensed nurse and take appropriate action.
• Follows and maintains restraint policies under supervision of licensed nurse. Checks with nurse before utilizing or removing any restraints.
• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Demonstrates knowledge of the location of emergency equipment.


2. ORGANIZATIONAL ETHICS
• Receives visitors to the ICU in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.

3. MANAGEMENT OF RESOURCES
• Efficiently organizes time and prioritizes ICU needs.
• Maintains and organizes supplies/ordering as needed
• Cleans designated equipment weekly.
o bedside equipment
o Pumps
o Carts
o EKG machines, etc.

4. MANAGEMENT OF INFORMATION
• Assists nursing and secretarial staff to provide support to ensure efficient and confidential flow of information.
• Communicates patient information to licensed nurse in a timely manner, i.e.,change in patient condition such as loss of consciousness, abnormal vital signs, falls, complaints of pain or any unusual event.
• Answers patient call lights, telephone and screen calls in a courteous manner. Relays accurate messages to appropriate personnel.
• Prioritizes duties to ensure efficient operation of the ICU.
• Utilizes hospital e-mail to access staff meeting minutes and memos.


5. COLLABORATIVE INTERDISCIPLINARY CARE
• Maintains and fosters and teamwork approach to patient care.
• Participates in interdisciplinary committees/teams.
• Delivers specimens to laboratory as needed, following proper procedures related to the handling of specimens during transport, as requested by staff.

6. PATIENT/FAMILY EDUCATION
• Provides patients/families with basic nursing care instruction as directed by the licensed nurse.
• Assists family members with protocol for visiting patients in the ICU.

7. COMPETENCY
• Maintains compliance with hospital, nursing and unit specific competencies.

8. QUALITY IMPROVEMENT
• Participates in hospital wide and unit based SEAQ programs and activities.
• Identifies and communicates quality issues to Nurse Director/Clinical leader.


9. PATIENT CARE
• Provides basic nursing care to patients including bathing, shaving, mouth care, peril-care, and linen changes as directed and requested by licensed nursing staff. Maintains standard precautions in delivery of care.
• Takes vital signs, completes intake and outtake data, and daily weights as directed and requested by the licensed nursing staff.
• Responds to all patient call lights in a timely manner.
• Understands and utilizes body substance isolation.
• Provides technical support for the ICU licensed nurse staff by performing tasks which may include, but not limited to: EKG, Phlebotomy, Accucheck, 02 Sat, simple dressings-by request and under the direction of the RN.
• Provides safe and accurate transport for patients/supplies/specimens
• Provides 1:1 observation when necessary


7. CONTINUUM OF CARE
• Interacts and works with other departments to provide interdisciplinary patient care, i.e., PT, OT, Dietary, SPD, and Maintenance.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No

-OPIC:
1. PROVISION OF A SAFE ENVIRONMENT
• Anticipates and identifies patient safety risks in collaboration with patient care team and takes appropriate action.
• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Clears hallways of clutter.

2. ORGANIZATIONAL ETHICS
• Interacts with patients, families, and staff in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Respects and maintains the confidentiality and privacy of patient, employee, and hospital information at all times.
• Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director, or Nursing Supervisor, as needed.
• Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

3. MANAGEMENT OF RESOURCES
• Efficiently organizes time and prioritizes requests for service based on urgency.
• Cleans equipment as needed.
• Delivers linen to units as requested.
• Disposing of trash, soiled linens, medical waste, and disposable items, appropriately and as necessary
• Provides assistance to co-workers, as requested.
• Is flexible adapts to changing patient and department needs including but not limited to: offering assistance to other team members and adjusting assignments.

4. MANAGEMENT OF INFORMATION
• Reviews and is knowledgeable of appropriate policies, procedures, and work rules.
• Utilizes hospital E-mail to access staff meeting minutes, notices, and memos.
• Maintains timely ongoing verbal communication with RN throughout the shift, regarding patient condition including, the status of completing delegated tasks. Recognizes and notifies RN immediately of any significant change in a patient’s condition and/or monitoring alarms (for example: change in vital signs, change in patient’s mental status, complaints of pain, abnormal blood sugar, patient fall or other injury, patient concerns with care).
• Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.

5. COLLABORATIVE INTERDISCIPLINARY CARE
• Maintains and fosters and teamwork approach to patient care.
• Performs and records vital signs, EKG, and phlebotomy under the supervisor of a licensed Nurse. Assist interdisciplinary staff with patient procedures as needed.
• Utilizes Epic EHR to document all appropriate care.
• Notification of need for repair of medical equipment to appropriate parties.

6. PATIENT/FAMILY EDUCATION
• Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

6. COMPETENCY
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).
• Maintains and demonstrates compliance with hospital and nursing competencies and care standards. Maintains competence in relation to a variety of technical skills that may include but are not limited to: performing EKGs and blood glucose monitoring, applying simple dressings and Heartsaver CPR and AED skills.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No

-Perioperative:
1. PROVISION OF A SAFE ENVIRONMENT
• Anticipates and identifies patient safety risks in collaboration with patient care team and takes appropriate action.
• Utilizes proper body mechanics in moving and assisting patients to prevent personal injury.
• Rounds and returns loose oxygen cylinders to appropriate storage areas.
• Clears hallways of clutter.

2. ORGANIZATIONAL ETHICS
• Interacts with patients, families, and staff in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Respects and maintains the confidentiality and privacy of patient, employee and hospital information at all times.
• Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director, or Nursing Supervisor, as needed.
• Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

3. MANAGEMENT OF RESOURCES
• Efficiently organizes time and prioritizes requests for service based on urgency.
• Cleans equipment as needed
• Delivers linen to units as requested.
• Disposing of trash, soiled linens, medical waste and disposable items, appropriately and as necessary
• Provides assistance to co-workers, as requested.
• Is flexible adapts to changing patient and department needs including but not limited to offering assistance to other team members and adjusting assignments.

4. MANAGEMENT OF INFORMATION
• Reviews and is knowledgeable of appropriate policies, procedures, and work rules.
• Utilizes hospital E-mail to access staff meeting minutes, notices, and memos.
• Maintains timely ongoing verbal communication with RN throughout the shift, regarding patient condition including, the status of completing delegated tasks. Recognizes and notifies RN immediately of any significant change in a patient’s condition and/or monitoring alarms (for example: change in vital signs, change in patient’s mental status, complaints of pain, abnormal blood sugar, patient fall or other injury, patient concerns with care).
• Accurately collects and records patient data (vital signs, intake and output, blood sugar, weights, restraint care/monitoring, other) and complies with hospital documentation standards to ensure a complete and accurate patient record.

5. COLLABORATIVE INTERDISCIPLINARY CARE
• Maintains and fosters and teamwork approach to patient care.
• Transports patients and equipment throughout the hospital as requested
o Uses appropriate safety techniques and body mechanics when moving patients. Remains with the patient or ensures patient is attended by staff when of other home unit.
o Stretcher is cleaned after every transport with an antibacterial as provided in the department.
o Delivers specimens to laboratory as needed, following proper procedures related to the handling of specimens during transport, as requested by staff.
o Strictly practices Standard Precautions. Checks with nursing staff for specific instructions if necessary.
o Performs the transportation of the deceased to the morgue in a respectful manner. Always uses proper morgue stretcher and is accompanied by a second escort.


• Performs and records vital signs, EKG, and phlebotomy under the supervisor of a licensed Nurse. Assist providers with patient procedures as needed
• Utilizes Epic HER to document all appropriate care.
• Notification of need for repair of medical equipment to appropriate parties

6. PATIENT/FAMILY EDUCATION
• Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

7. COMPETENCY
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).
• Maintains and demonstrates compliance with hospital and nursing competencies and care standards. Maintains competence in relation to a variety of technical skills that may include but are not limited to performing EKGs and blood glucose monitoring, applying simple dressings and Heartsaver CPR and AED skills.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No

-IV Therapy:
1. PROVISION OF A SAFE ENVIRONMENT
• Anticipates and identifies patient safety risks in collaboration with patient care team and takes appropriate action.

2. ORGANIZATIONAL ETHICS
• Interacts with patients, families, and staff in a professional manner, projecting a positive public image.
• Respects and supports a culturally diverse staff and patient population.
• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patient diversity.
• Respects and maintains the confidentiality and privacy of patient, employee, and hospital information at all times.
• Works cooperatively with all staff members and takes appropriate steps to resolve interpersonal conflicts. Seeks assistance from RN, Nursing Director, or Nursing Supervisor, as needed.
• Dresses appropriately and according to dress code requirements, including wearing visible hospital I.D. badge that identifies self at all times.

3. MANAGEMENT OF RESOURCES
• Efficiently organizes time and prioritizes requests for service based on urgency.
• Cleans equipment as needed.
• Responsible for cleaning and restocking of IV Carts
• Provides assistance to co-workers, as requested.
• Is flexible adapts to changing patient and department needs including but not limited to offering assistance to other team members and adjusting assignments.

4. MANAGEMENT OF INFORMATION
• Reviews and is knowledgeable of appropriate policies, procedures, and work rules.
• Utilizes hospital E-mail to access staff meeting minutes, notices, and memos.
• Provides secretarial support in order to ensure efficient and confidential flow of information for patient's medical records.
• Pages for providers as necessary.
• Provides secretarial assistance to the Nursing Director or PICC Nurse as necessary and as time allows.

5. COLLABORATIVE INTERDISCIPLINARY CARE
Accompanies the PICC Nurse to placement of peripherally inserted central catheter (PICC) and acts as an assistant to the person placing the catheter. Duties may include direct physical care of the patient. Routine functions include:
• Sets up clean work area and sterile field with supplies necessary for procedure and checks for expiration dates on sterile products.
• Opens and or drops sterile solutions.
• Assists patient with necessary position changes during PICC placement.
• Disposes of contaminated and used supplies appropriately.
• Cleans patient work area following procedures paying attention to the disposal of hazardous or contaminated materials.
• Maintains familiarity with expected patient outcomes of all tasks performed; recognizes situation requiring RN notification.
• Collects and records patient data including catheter placement on the daily log sheets.
• Exhibits strong understanding of surgical asepsis including recognition and resolution of any break in aseptic technique.,
• Ensures patient safety during procedures following proper lifting/transferring techniques including use of side rails when appropriate.
• Stocking of supply carts and collects and assemble daily PICC insertion supplies.
• Maintains patient logs of requests in database of PICC placement including reason for PICC, location, and urgency of PICC.
• Communicates effectively with PICC RN responsible for patient area so that they may assess condition of patient’s venous access and likelihood of catheter placement.
• Develops and maintains positive working relationships with team members and patients.
• All other duties as assigned/designated by the Nurse Director.
• Utilizes Epic HER to document all appropriate care.
• Notification of need for repair of medical equipment to appropriate parties.

6. PATIENT/FAMILY EDUCATION
• Addresses patient comfort and information needs by providing informative, non-clinical information to patients and families, orienting patients/visitors to the hospital, unit, patient room services.
• In collaboration with the licensed nurse, reinforces the patient education provided by the nurse and provides patients/families with basic patient care instruction, such as instruction for using the call light and safety requirements.

7. COMPETENCY
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, (for example: DPH, JCAHO, Boston fire codes, OSHA).
• Maintains and demonstrates compliance with hospital and nursing competencies and care standards. Maintains competence in relation to a variety of technical skills that may include but are not limited to performing EKGs and blood glucose monitoring, applying simple dressings and Heartsaver CPR and AED skills.

Supervisory/Managerial Responsibilities (Y/N): No
Includes Budgetary Responsibilities (Y/N): No

Qualifications

Education
High School Diploma or Equivalent

Can this role accept experience in lieu of a degree?

Licenses and Credentials
Basic Life Support [BLS] - Generic - HR Only required and Certified Nurse Aide [CNA] - State Specific Certification Board required or Emergency Medical Technician [EMT License] - Generic - HR Only required

Experience
ED: experience as a medical technician or patient care assistant in an Emergency setting preferred ICU: 1 year experience as a medical technician or patient care assistant preferred OPIC, Perioperative, IV Therapy: experience as a medical technician or patient care assistant preferred

Knowledge, Skills and Abilities
- ED: • Staff adheres to all C.A.R.E. Standards • Must be able to work in a fast paced, often stressful environment. • Must have good communication skills. • Must have the ability to set and reset priorities. • Must have excellent customer service skills. • Ability to work in a fast passed critical care environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1153 Centre Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Rotating (United States of America)

Pay Range

$18.99 - $28.21/Hourly

Grade

SF1135At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on aiapply.co.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.