Helpdesk Team Lead — Tech Support & SLA Champion
USIC, LLC
USIC, LLC is seeking a Helpdesk Supervisor to lead the day-to-day operations of its technical support helpdesk in Indianapolis. You will oversee a team handling hardware, software, and procedure issues submitted via ticketing and live calls, ensuring timely, high-quality resolutions. You will triage, assign, and monitor tickets, provide hands-on troubleshooting, and serve as an escalation point for complex problems. Expect to monitor workloads, train staff, and maintain SOPs and KPIs. #J-18808-Ljbffr USIC, LLC
Vacancy posted 5 days ago
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