Operations Manager

Job details


Job Role


Operations Manager-US


Work Location


Atlanta, GA, Des Moines, IA


State / Region / Province


Georgia, Iowa


Country


USA


Domain


Operations


Interest Group


IBPO USA


Company


IBPO USA


Requisition ID


148365BR

Role: Operations Manager


Location: Atlanta, GA


Job Type: Hybrid


In-Office: Tue - Thu


About the Role

We are seeking an experienced Operations Manager to lead Life Insurance operations for a strategic client. This role owns delivery governance, operational excellence, and continuous improvement across policy administration and financial operations in a regulated environment. Deep Life & Annuities expertise, Infosys McCamish platform proficiency, and bilingual fluency in Spanish or Portuguese are mandatory requirements.


Key Responsibilities

• Client Governance - Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.
  
  

• Operations Excellence - Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.
  
  

• Platform & Technology - Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.
  
  

• People & Performance - Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.
  
  

• Change Management - Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.
  
  

• Compliance & Improvement - Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.
  
  

• Reporting & Insights - Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.
  
  

• Training & Knowledge - Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.
  
  

Basic Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  
  

• At least 7 years of experience relating to the job description.
  
  

Preferred Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.
  
  

• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
  
  

• Bilingual proficiency in Spanish or Portuguese - mandatory.
  
  

• Strong analytical skills with the ability to translate operational data into financial insights.
  
  

• LOMA certifications (FLMI or ALMI)
  
  

• Hands-on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.
  
  

• Demonstrated success leading process improvement initiatives with measurable outcomes.
  
  

• Knowledge of the Infosys McCamish platform and related systems.
  
  
  Who We Are
  Infosys McCamish Systems,( located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPO Limited. ( Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim - generating US$16 billion of recurring premium in less than five years as a virtual insurance company.
  Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish's many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA .
  EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
  Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.