Head of Operations & Business Management

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

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Summary: The Retail Fulfillment Center (RFC) Operations Manager directs the daily production activities of various warehouse departments. This position will lead and mentor RFC Operations Supervisors to achieve overall performance goals for production, labor, cost, quality and safety. The RFC Operations Manager is accountable for safety, quality and productivity as well as the facility and equipment.

Operations Leadership & Execution

Direct daily warehouse operations including receiving, picking, packing, and shipping to meet customer delivery commitments
Monitor real-time operational performance and adjust staffing and workflows to meet volume fluctuations
Ensure on-time fulfillment of retail store replenishment orders and maintain inventory accuracy
Lead, coach, and develop Operations Supervisors responsible for departmental performance and KPI achievement
Champion a safety-first culture and ensure compliance with all OSHA regulations and company safety policies
Conduct performance evaluations, hold team accountable to standards, and identify high-potential talent for succession planning
Continuous Improvement & Performance Management

Drive achievement of KPIs including units per hour, order accuracy, on-time shipment, and labor productivity
Lead Lean, Six Sigma, and Kaizen initiatives to eliminate waste and improve operational efficiency
Manage departmental operating budget and control labor, equipment, and supply costs
Oversee warehouse fleet operations and manage relationships with delivery contractors and 3PL providers
4 years of experience in distribution managing a fleet, delivery contractors, 3PL experience and background in logistics, Required
Company-issued industrial vehicle license, or ability to obtain within 30 days, Required
Knowledge of LEAN, Six Sigma, Kaizen Process Improvement methodology
This position is located in an active industrial manufacturing and distribution center with moderate to high noise levels, temperature variations, and material handling equipment in operation. The role may require extended periods of standing or walking on concrete floors and the use of personal protective equipment (PPE) such as safety glasses and steel-toed boots. The fast-paced environment involves time-sensitive and safety sensitive operations and may include various shift schedules to support production and distribution needs.

Health, Dental, Vision, Employee Assistance Program
Life Insurance
Inspects details, ensures data accuracy, and follows through to completion.

~ Continuous Improvement: Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Customer-Centric & Boundaryless: Interested in learning more about Ashley Furniture's Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

This job description does not constitute a written or implied contract of employment. Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.