Assistant Director of Spa

Assistant Spa Director

The Assistant Spa Director is responsible for, but not limited to, the day-to day operations of the facility to include: Labor Management of Spa Desk, Locker Room Attendants and Practitioners, Retail COS and Overall Operational Budgets, while establishing and meeting the budget and financial goals of the organization, supporting and implementing Director of Spa and Wellness strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents Rosewood Hotels. The Assistant Spa Director uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.

Responsibilities:

• Ensures the Rosewood Hotels Experience for members and guests by maintaining the standards set by Rosewood Hotels Mission Statement/Values, Standards and Expectations, and Rosewood Hotels Brand Standards. Adheres to policies of the facility and Rosewood Hotels.
• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Assists in developing a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the ownership with Account Executive approval.
• Submits all paperwork and financial reporting in accordance with Rosewood Hotels policy.
• Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Assists with writing articles or press releases for the facility when applicable.
• Assists with creating a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
• Assesses all employees progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Assists in creating and implements an effective marketing and public relations strategy in a timely manner.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
• Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel.
• Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
• Implements a strategy to contact conference groups and promotes spa services to attendees.
• Ensures that financial goals are attained by developing and implementing a retail sales plan.
• Assists in establishing service and retail goals for staff and provides guidance on how to achieve them.
• Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
• Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
• Provides necessary financial information to corporate and the clients accounting department for accurate reporting of daily sales and financial performance.
• Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
• Ensures compliance with all state licensing and health requirements.
• Provides reservation procedures using spa software or a manual reservation system.
• Assists in preparing any incident or accident reports and forwards them to the Talent & Culture Department and Rosewood Hotels Executive Team
• Other duties as assigned.

Qualifications:

• Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations.
• Demonstrated ability to multitask, prioritize, and organize complex workflows and special projects in a fast-paced luxury environment with ability to work nights, weekends and holidays business needs.
• Strong business acumen, including the ability to interpret operational and financial reports, perform basic business math, and support reporting needs.
• Proven experience managing a P&L and exceeding financial performance targets within hospitality, wellness, or luxury retail.
• Exceptional communication and leadership skills, with the ability to evaluate performance, deliver feedback, and drive continuous improvement.
• A service-first mindset with a deep understanding of the elements that define exceptional guest experiences in Forbes Five-Star environments.
• Track record of leading and inspiring hourly teams, fostering a culture of accountability, engagement, and high service and retail revenue performance.
• Ability to remain poised and effective in high-pressure, high-volume operational settings.
• Strong attention to detail and commitment to upholding brand standards, SOPs, and regulatory compliance.
• Experience in training, coaching, and conflict resolution, with a collaborative, solutions-oriented leadership style.
• Working knowledge of employment law, HR policies, and operational procedures within hospitality.
• Proficiency in computer systems and standard business software, including Excel and/or Google Sheets.
• Background in spa, beauty, or wellness services strongly preferred.
• Flexible availability required, including weekends, evenings, holidays, opening and closing shifts, and the ability to adapt schedules based on business needs.
• Willingness to travel overnight or between locations as operational needs require.
• Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations.