Payment Operations Specialist

Job Description

Job Description

Location: Bend, OR (Hybrid)

About Payvaro

Payvaro is a fintech startup helping businesses move away from paper checks and make electronic payments easier.

Our customers use Payvaro to pay suppliers through virtual cards, ACH, and other electronic payment methods. We work with businesses, banks, ERP providers, and payment partners to simplify commercial payments and eliminate manual processes.

As an early-stage startup, every employee has the opportunity to make a meaningful impact. If you're looking for a role where you can help build something from the ground up, we'd love to meet you.

About the Role

We're looking for a Payment Operations Specialist to help ensure our customers' payments are processed accurately, on time, and with an exceptional customer experience.

This role is ideal for someone who enjoys solving problems, talking with customers, and taking ownership. You'll work closely with customers, banks, technology partners, and our internal product and engineering teams to investigate payment issues, answer questions, and keep payments moving.

This isn't a traditional "clock in, clock out" operations role. While we value work-life balance, payment operations occasionally requires responding to time-sensitive issues outside normal business hours. We don't expect someone to be available 24/7—we do expect someone who understands the importance of ownership and takes pride in seeing issues through to resolution.

What You'll Do

• Process and monitor customer payments across multiple payment methods.
• Respond to customer questions by phone and email.
• Investigate and resolve payment exceptions and operational issues.
• Work directly with banks, suppliers, ERP partners, and payment providers.
• Monitor payment files and ensure timely processing.
• Prepare operational and payment reports.
• Identify opportunities to improve processes and automate manual work.
• Work closely with Product and Engineering to troubleshoot issues and improve the customer experience.
• Help support operational issues when they occasionally arise outside normal business hours.

What We're Looking For

• 3+ years of experience in payments, banking, fintech, accounting, treasury, accounts payable, or payment operations.
• Comfortable talking with customers and building confidence during operational issues.
• Excellent communication skills, both written and verbal.
• Strong attention to detail and follow-through.
• Naturally curious and enjoys solving problems.
• Able to prioritize multiple tasks in a fast-moving environment.
• Comfortable learning new technology and operational platforms.
• Startup experience is a plus but not required.

Who Will Thrive Here

The people who are most successful at Payvaro:

• Take ownership instead of waiting to be told what to do.
• Think one step ahead and anticipate problems.
• Communicate proactively.
• Take accountability when mistakes happen and focus on solving them.
• Enjoy helping customers.
• Bring a positive attitude and a sense of urgency.

Our Core Values

Integrity
We do the right thing, even when it's difficult.

Accountability
We own outcomes, learn from mistakes, and follow through on our commitments.

Ownership
We act like owners. We take initiative, solve problems, and step up when the business needs us.

If you're looking for a role where you can make a real impact, help build a growing fintech company, and be part of a team that values ownership and accountability, we'd love to hear from you.