Director, Operations

We’re looking for motivated, engaged people to help make everyone’s journeys better. This role is to provide overall leadership and tactical (strategic) direction for the Assembly processes/department within the Gate Gourmet Large operations. The Individual is a strong leader with strong People management skills. This role is predominantly concentrated around 4 focal areas. 1) Making sure all Assembly processes are structured and optimized in accordance with corporate standards (Gate OPEX) and Local opportunities (General LEAN, CI thinking); 2) Making sure Productivity and Efficiency is optimized by ensuring optimal Rosters/Schedules and proactive short/medium term Labour Planning on the basis of proposals received (by the OPC/Local Supply Chain Process) and daily use of the OPRS tool.3) Making sure all assembly processes comply with HACCP, Customer Specs/requirements and other relevant safety and security regulations and policies. 4) Making sure the Assembly leadership team is continuously developed via proactive coaching, involvement, feedback and a strong performance management approach. As a key member of the Unit Senior Leadership team, this role is also expected to actively engage in the overall development and improvement of the entire Unit - Especially in respect to production/labour planning and People Management. Given the responsibilities and general nature of this role the individual will have multiple cross functional touch points – Assembly interlinks with all other processes and hence good coordination and collaborations is essential. Especially the individual is expected to work closely together with the Supply Chain Process Director and HR. Salary: 115-125k Location: 30 Inip Dr, Inwood, NY 11096 Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Employee Discounts Free hot healthy meals for unit operations roles Main Duties and Responsibilities Overall leadership and coordination of the 3 operating areas within Assembly: Wash & Pack; Make & Pack and Pick & Pack. Structure and process optimization (Work stations, floor map, work processes) Proactive and fact-based Labour planning (Short, Medium and longer term) in close cooperation with the Supply Chain Process: For hiring needs (Longer term) For Optimal Rosters/Schedules (Medium term) For short term labour planning to adjust hours needed (Daily/Weekly) QA compliance HACCP Customer Specs and requirements Drives engagement by providing and keeping a strong focus in development of the Assembly leadership team, especially in respect to: Coaching Involvement Feedback Consistent and persistent Performance Management Drives Cross training of staff to increase flexibility within the Assembly process; establishes and maintains skills matrix for optimization of rosters and ongoing labour planning. Coordinates with other operational areas of the unit to ensure optimal service for both internal and external customers. Ensures all activities and output are in compliance with customer specs (Volume and Quality) Promotes, develops and supports continuous improvement and operational excellence initiatives (like for ex. GateOpex, Central and Local CI programs etc.). Aligns, implements and continues to facilitate improvements to the agreed US/Group standard process’ (Whether forecasting, Planning, IDS interfaces etc.). Including best practice sharing with Assembly Process peers and the Supply Chain Function/OP&C. Aligns material and labour targets together with the Supply Chain Process – I.e. serves as a strong sparring partner in respect to the forecasting and planning process (including the alignment of the MPS of the Unit). Responsible for setting up (including delegation and communication) KPIs within the area and be a strong facilitator/driver of the use of OPRS/active Labour Planning within all the Assembly processes. Accountable for departmental financial indicators (Hours, waste, Spec compliance). Manages productivity and efficiency – I.e. responsible for labour adjustments to increase productivity (on the basis of proposals and departmental insights) and meet/beat targets. Captures, tracks, analyses and ensures correction of incidences (I.F.B.L. throughout own Department). Resource optimisation in the Department through process improvement, lean and continuous improvement principles - Drives and performs continuous improvement in the area and in collaboration with other departments, both operational and support functions, especially with the Forecasting/Planning and IDS departments. Participation in customer and authority audits Ensures compliance of procedures for Hygiene and Food Safety Actively recognizes good performance in the team and promote the company reward and recognition scheme – People First behavior and actions. Continuously improves quality and efficiency of the team. Resolves conflicts and provides solutions by exercising high levels of influencing, negotiation and communication skills. Be proactive and address issues when they appear. Serves as an operational and management source of expertise, and contributes to the success of the unit/senior management team as a whole – By supporting associated and unit wide initiatives. Organizes and leads operational meetings (Leadership team meetings and Assembly staff meetings) Supervises and supports lower level managers/supervisors on daily operations including: Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed. Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses. Monitors daily manpower planning and schedules employees. Responsible for employee retention and reducing employee turnover. Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s). Reviews and ensures employees in chain of command are in correct cost centers and correct job titles. Reviews and ensures union represented employees’ pay rates are correct based on wage scales and seniority. Education Bachelors’ degree in a relevant subject or business management is preferable Desirable specialization Operational and People Management Work Experience At least 5 years’ experience working within Operations in a “manufacturing environment” Experience providing leadership through a middle management layer Experience of managing a team of more than 100 people Experience in change management projects Experience of process improvement is a plus. Experience of working in a Food Hygiene/Health & Safety/High Security environment preferred. Previous knowledge of Airline Catering operations is preferred, but not essential. Technical Skills Strong People Manager Empathetic and Open minded – hence determined and persistent Resilient and well-rounded individual Team player who believes in structured Performance and Talent Management Planning and coordination – Ability to oversee multiple activities at the same time Continuous improvement mindset – Flexible and embracing change Self-motivated & Proactive IT literate, basic level of MS Office and general SAP understanding. Language / Communication Skills Excellent communicator – Whether “one to one” or “on the beer case” Excellent verbal and written communication skills Job Dimensions Geographic Responsibility: Large Unit (gross revenues of $25M+; direct and indirect headcount of 180+ employees.) Type of Employment: Full-time Travel %: Limited but some to be expected Exemption Classification: United States only: Exempt Internal Relationships Process Director Peers, HR, Commercial, Finance External Relationships To some extend customers and external auditors Work Environment / Requirements of the Job Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds. A rotating schedule of over 55 hours per week is typical. Able to work in deadline driven environment Budget / Revenue Responsibility (Local Currency) N/A Organization Structure Direct Line Manager (Title): GM, A Unit Dotted Line Manager (Title, if applicable): N/A Number of Direct Reports: 3-12 Number of Dotted Line Reports: N/A Estimated Total Size of Team: 50+ gategroup Competencies Required to be Successful in the Job Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live ourValues of Excellence, Passion, Responsibility and Respect. To demonstrate theseValues, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We anticipate that this job will close on: 09/01/2026 gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit #J-18808-Ljbffr