Restaurant Manager

OmotenashiThe word translates to mean Japanese hospitality. For us, it is our commitment to our food, our service, and our team so that every guest experience is memorable. To achieve this commitment, we focus on exceptional training and development which is why the majority of our managers have been promoted from our hourly team. Our team members take pride in preparing and serving Marugame Udon’s delicious food. They know that to do this right, a clean and organized work area at all times is the key to success at Marugame Udon. By also consistently following the proper recipes and procedures and adhering to Marugame Udon’s high standards regarding food preparation, cleaning and sanitation, teamwork, and guest service. Team members help to ensure that the Marugame Udon guest experience is always the best it can be. Team members get to learn about and work at a variety of stations: dough-making, tempura, order taker, prep, busser, cashier, and dishwasher. In each area they’re greeting and interacting with Marugame Udon’s guests directly, making their meals, while portioning out the ingredients to our standards. Team members’ responsibilities require them to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to take on other tasks that need to be completed. They are expected to work with others as a team. Every team member is expected to follow Marugame Udon's policies and procedures.The Restaurant Manager’s principal responsibilities include, but are not limited to the following:Essential Functions and Duties as Restaurant Manager:The Restaurant Manager is responsible for meeting restaurant’s revenue, profitability and quality goals. To ensure efficient restaurant operation and maintain high production, productivity, quality, and customer-service standards.Essential Functions:Oversee and manage all areas of the Marugame Udon restaurant and make final decisions on matters of importance to guest service and operational success with store management team.Primary Duties:Coordinate the entire restaurant operationDeliver superior guest services and ensure absolute customer satisfactionRespond efficiently to customer complaintsEnforce and offer the best quality of products possibleDeliver the up-most food quality to the company standardOrganize and supervise shiftsAppraise personnel’s performance and provide feedback to keep them upbeat and productiveEstimate consumption, forecast requirements and maintain inventoryMonitor compliance with sanitation and safety rules and regulationsControl costs and minimize wasteAdhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.Ensure that all financial (invoices, reporting) and personnel / payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.Promote and publicize the brandNurture a positive working environment and lead by exampleMonitor operations and initiate corrective actionManage recruitment, including hiring and terminating of hourly and exempt personnelCultivate and train next supervisors and manager candidates internallyAccountabilities:Keep General Manager and Director of Operations promptly and fully informed of all issues (ie. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary of suggests alternative courses of action.Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with company policies and procedures.Maintain favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate, which will be conductive to maximum employee morale, productivity and efficiency / effectiveness.Perform other duties and responsibilities are required or requested.Guest ExperienceProvide friendly, quality guest service to each Marugame Udon guestWork toward understanding and articulating food with integrityMiscellaneousConsistently and accurately use prep sheets, cleaning list, and station checklistsFollowing Marugame Udon sanitation standards including washing cookware and utensils throughout the dayCleaning equipment, as assigned, thoroughly and in a timely fashion according to Marugame Udon sanitation guidelineQualifications:Minimum of 1 – 2 years in quick service or fast casual restaurant environment.Previous shift supervisor or shift lead experience.Strong leadership, communication, and time management skills.Ability to thrive in a fast-paced, high-volume environment.Proficient computer skills.Physical RequirementsAbility to stand for extended periods (up to 8.5 hours)Ability to life up to 40 lbs.Frequent walking, bending, reaching, kneeling, and repetitive motions.Work in a warm kitchen with hot equipment.Availability and Work ExpectationsAbility to work morning, mid and closing shifts.Must be available to work weekends and holidays.Must be able to work 5 shifts per week.ADA NotificationAbility to sit and/or stand for long periods of time, using hands, and reaching with arms.Regular communication (hearing/speaking).Ability to lift up to 40 lbs. on occasion.Routine office duties include computer keyboard use and long periods of looking at a computer monitor.Vision requirements include ability to focus and close vision. #J-18808-Ljbffr Marugame-Udon