Senior Director, Account Management

Senior Director, Account Management

The Senior Director, Account Management at Signal Theory is a key client stakeholder, oftentimes in partnership with the Co-CEO, VP Account Management, Account Director or Associate Account Director. Primarily responsible for retention and growth as it relates to both clients and Signal Theory teams, the Senior Director, Account Management is a master of great relationships, demonstrates strong leadership skills and possesses an inspiring communication style. The Senior Director, Account Management will lead one or more multidiscipline, results-focused client teams and is an earnest practitioner of Signal Theory's cultural values.

Reporting to the AVP, Account Management, the Senior Director, Account Management works alongside each of Signal Theory's discipline leads to ensure both clients and teams clearly understand the firm's capabilities and solution offerings. This leader is successful at driving cross-office work and process, is a model for best practices, and has a sphere of influence that is used for the betterment of the firm.

The Senior Director, Account Management will:

• Understand the most senior-level client relationships based on knowledge, trust and communication style and train others to do the same.
• Be accountable for client teams' profitability, staffing plans and organic growth goals while delivering on client expectations.
• Recognize and plan for both opportunities and risks as they relate to the client or firm business, engaging proactively with Signal Theory leadership for best-case outcomes.
• Ensure regular reporting with the client to discuss the firm's performance and lead continuous improvement for the firm or, conversely, within the client organization processes.
• Lead and develop others to conduct courageous, difficult or sensitive conversations with clients and teams.
• Deeply understand the client's business in order to challenge and lead the team(s) to bring solutions that directly support the client's business objectives.
• Be a strategic thinker, ask smart questions and lead by example, thereby creating smarter teams and deeper engagement with the client.
• Be a champion of Signal Theory culture and its application of social sciences in order to attract and retain the best talent.
• Assume a leadership role within the Account Management discipline in order to establish best practices within the discipline and throughout the firm.
• Self-identify opportunities to lead agency-focused initiatives to benefit the broadest audience.
• Work closely with Account Directors and Associate Account Directors for team development and operational excellence.
• Work with the client and the firm's leadership, finance and, when necessary, discipline leads to build cohesive, profitable scopes of work and compensation agreements.
• Be a successful, connected manager who motivates members of his/her team to deliver their best and guide professional growth plans for all direct reports.
• Establish strong, trusting relationships throughout the agency, especially with the creative and strategic leader on the business.

The requirements and experience of the Senior Director, Account Management are:

• At least 10 years of experience in an agency or relatable client environment.
• A palpable drive for leadership excellence.
• Bachelor's degree; marketing or communications emphasis preferred.
• Demonstrates Signal Theory's Signals of Culture: Curiosity, Optimism, Purity of Heart
• Must have experience and success leading teams and managing people.
• Transportation and Automotive experience a must
• This position will be based out of our Wichita, KS or Kansas City, MO office and will include some travel.