Customer Experience Coordinator

Customer Experience Coordinator

Help Shape an Exceptional Customer Experience

At Guardian Pharmacy, we believe superior service leads to better outcomes. As our Customer Experience Coordinator, you'll play an important role in supporting the teams responsible for delivering an outstanding experience to our customers nationwide.

This is an excellent opportunity for an organized, detail-oriented professional who enjoys solving problems, keeping projects moving, and working collaboratively across multiple departments. You'll partner closely with leaders in Customer Experience, Sales, and Account Management, gaining valuable exposure to the business while helping drive strategic initiatives forward.

Whether you're preparing customer-facing materials, maintaining CRM data, coordinating projects, or supporting sales initiatives, your work will directly contribute to the success of our customers and internal teams.

This position is designed as an entry point into Guardian's commercial organization, providing meaningful exposure to leadership and creating opportunities to grow into Customer Experience, Sales, Account Management, or other customer-focused career paths.

What You'll Do

Customer Experience Support

• Support initiatives designed to enhance the customer experience across the organization.
• Help coordinate projects, meetings, timelines, and follow-up activities to keep key initiatives moving forward.
• Assist with organizing and advancing strategic projects, including those that have been delayed due to competing priorities.
• Prepare presentations, training materials, documentation, and supporting resources for new products, tools, and customer initiatives.
• Gather and organize customer feedback, survey results, CRM activity, and other insights that support customer engagement strategies.

Sales & Account Management Support

• Partner with Sales and Account Management leadership to support daily operations and strategic initiatives.
• Prepare customer presentations, proposals, reports, and other client-facing materials.
• Assist with projects that improve team effectiveness and customer success.

CRM & Data Management

• Maintain accurate customer and account information within Salesforce and other CRM systems.
• Clean, validate, and organize customer contact data.
• Build targeted contact lists to support outreach campaigns and business development efforts.

Lead Generation & Market Research

• Research prospective customers and assist with pipeline development.
• Identify new business opportunities through market research, industry publications, competitive intelligence, and trade show leads.
• Track industry trends and share relevant insights with Sales leadership.

Operational & Administrative Support

• Coordinate invoice processing and maintain supporting documentation.
• Schedule meetings, coordinate calendars, and manage follow-up activities for leadership.
• Assist with improving workflows and identifying opportunities to streamline internal processes.

What We're Looking For

• Bachelor's degree required.
• 13 years of experience providing administrative support, coordinating projects, events, or team initiatives.
• Customer service or client-facing experience is preferred.
• Proficiency with Microsoft Office, including Excel, PowerPoint, Word, and Outlook.
• Experience with Salesforce or another CRM platform is a plus.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Self-motivated with the ability to prioritize multiple projects and meet deadlines.
• Curious, adaptable, and eager to learn how different areas of the business work together.
• Comfortable working independently while collaborating effectively with cross-functional teams.
• Quality-minded with a natural ability to identify inconsistencies, solve problems, and continuously improve processes.

What Makes You Successful

Our ideal candidate is someone who thrives in a fast-paced environment, enjoys keeping teams organized, and takes pride in delivering exceptional work. You're proactive, dependable, and enjoy supporting others while learning new aspects of the business. Most importantly, you're excited to build relationships, contribute to meaningful projects, and grow your career with Guardian Pharmacy.

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated." Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.