Banking Product Analyst II, Consumer and Small Business Products

Banking Product Analyst II, Consumer and Small Business400 Park Ave (NY) or CNB Plaza (Los Angeles, CA)WHAT IS THE OPPORTUNITY?The Product Analyst role is responsible for supporting the development and lifecycle management of banking products (e.g., deposit, loans, branch services) for U.S. consumers and small businesses. This role focuses on executing day-to-day tasks, collaborating with cross-functional teams, and contributing to product enhancements under senior guidance.WHAT WILL YOU DO?Maintain the product backlog, ensuring alignment with strategic goals.Track key product metrics (e.g., applications, accounts opened, balances) to inform enhancement recommendations and prioritize improvements.Address inquiries from Relationship Managers and collaborate with Operations to resolve client concerns.Remediate issues and ensure timely solutions.Conduct risk assessments and ensure compliance with regulatory requirements.Maintain documentation for audits and controls.Create presentations to communicate strategies, performance, and recommendations.Facilitate alignment with cross-functional teams.Analyze products and processes to identify improvement opportunities.Implement enhancements to streamline operations and client experiences.Define product requirements (e.g., BRDs) and coordinate delivery with teams.Monitor progress and escalate risksProvide support for marketing campaigns and promotional offersAssist with product materials including marketing sheets, internal reference documents and product disclosuresAssist with issue remediation including client communicationsSupport competitive benchmarking analyses of banking products and offersWHAT DO YOU NEED TO SUCCEED?Required Qualifications*Bachelor's Degree or equivalentMinimum 3 years of experience in product management, banking operations, or related fieldAdditional QualificationsSubject matter knowledge of banking products including deposits, loans, payment products, bank servicersKnowledge of product development lifecycle, design, and data analytics.Attention to detail and process/analytic mindset.Excellent interpersonal skills and communication/presentation abilities, with experience tailoring messages for diverse audiences.Ability to collaborate across multiple business lines and functions.Proficiency in analytical tools (e.g., QlikView, Tableau, Access).Experience in a highly matrixed, complex organization.Financial services experience.Stakeholder management and consensus-building skills.Proficiency in creating executive-level presentations and strategic documentsMarketing experience a plus WHAT'S IN IT FOR YOU?CompensationStarting base salary: $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start dateGenerous 401(k) company matching contributionCareer Development through Tuition Reimbursement and other internal upskilling and training resourcesValued Time Away benefits including vacation, sick and volunteer timeSpecialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programsCareer Mobility support from a dedicated recruitment teamColleague Resource Groups to support networking and community engagementGet a more detailed look at our Benefits and Perks.ABOUT USSince day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.#LI-MD#CA-MD