HR and Volunteer Services Assistant

Job Description

Job Description

About This Role

At Boys & Girls Clubs of Central and Northern New Hampshire, we do more than provide childcare. We create safe, supportive environments where young people can learn, grow, and thrive. With 200 dedicated employees serving children and families across 30 Early Childhood and Out-of-School Time programs, our work makes a meaningful difference every day.

We're looking for an organized, detail-oriented HR and Volunteer Services Assistant to support the administrative functions that help our staff and volunteers succeed.

This is an excellent opportunity for someone who enjoys office administration, working with people, managing paperwork and records, and keeping processes running smoothly. In this role, you'll provide clerical and administrative support for employee onboarding, volunteer coordination, benefits administration, compliance tracking, and record keeping.

If you take pride in accuracy, enjoy helping others, and appreciate a mix of people interaction and administrative work, we'd love to hear from you.

What You'll Do

Volunteer Coordination

• Coordinate volunteer onboarding and orientation sessions.
• Ensure volunteer applications, background checks, and required documentation are complete and accurate.
• Serve as a point of contact for volunteer questions and support requests.
• Maintain volunteer records and compliance documentation.

HR Administrative Support

• Support employee onboarding by preparing paperwork, communicating with candidates, and scheduling onboarding appointments.
• Guide new employees through systems including ADP, Employee Navigator, and NH Connections.
• Assist with benefits administration, including enrollments, changes, and eligibility tracking.
• Maintain accurate employee records, databases, and HR tracking systems.
• Process and track background checks, licensing requirements, and required renewals.
• Ensure compliance with Form I-9 requirements and assist with periodic audits.
• Conduct personnel file audits to ensure records are complete and compliant.
• Assist with workers' compensation claims, unemployment requests, and employment verifications.
• Prepare reports and provide administrative support related to HR operations.

Office & Customer Service Support

• Serve as a first point of contact for employee and volunteer inquiries, directing questions to the appropriate resources.
• Provide general clerical support, including filing, scanning, document management, data entry, and record maintenance.
• Answer and direct telephone calls professionally.
• Communicate regularly with Finance and Operations regarding onboarding, payroll updates, and personnel changes.
• Maintain strict confidentiality of employee and organizational information.
• Perform other administrative duties as assigned.

Requirements

• 1-2 years of experience in an administrative or HR support role.
• Must be organized and have meticulous attention to detail.
• Ability to maintain confidentiality and demonstrate strong interpersonal skills.
• Ability to work under pressure, manage multiple priorities, meet deadlines, and be flexible.
• Must be able to prioritize and plan work activities efficiently.
• Must be able to communicate clearly, both written and verbal, to communicate with employees, members of the management team, and in group presentations and meetings.
• Travel between locations when requested. (Only occasional travel may be required.)
• Ability to work independently and take initiative
• Dependable, responsive to direction, and open to feedback for continuous improvement
• Willingness to travel occasionally between program locations

ADDITIONAL REQUIREMENTS:

• All of the candidates who are offered a job with the Boys & Girls Clubs of Central and Northern New Hampshire will have to submit for an FBI fingerprint background check and submit to a background check through the State of NH Criminal Records Dept. and First Advantage. Note: The State of NH Childcare Licensing Bureau may prohibit you from being employed by the Boys & Girls Clubs of Central and Northern New Hampshire should there be a disqualifying finding on your criminal record. In addition, even if the State of NH reviews your records and allows you to work at the Club, we still reserve the right to determine your employment status.
• This organization has a zero-tolerance policy for abuse and will not tolerate mistreatment or abuse in its programs. Any mistreatment or abuse by an employee will result in disciplinary action, up to and including termination of employment and cooperation with law enforcement.

Nice To Haves

Please visit to learn more about the organization.

Benefits

• This is a full-time, 30-hour-per-week position that includes benefits.

  We offer an extensive benefits package. Benefits include:

  Health Insurance

  Dental Insurance

  Vision Insurance

  Disability Insurance

  Life Insurance

  Retirement (403B) Contribution

  Paid Time Off

  Professional Development Assistance/Tuition Reimbursement

  Excellent Child Care Discount

  The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

  This job description is subject to change at the discretion of the Executive Director, Board, or organizational needs.

About Us

The Boys & Girls Clubs of Central and Northern New Hampshire provides early learning, out-of-school time programs, summer day camps, and basketball leagues to 1200 youth weekly throughout the central and northern New Hampshire. Our mission is to inspire and enable all young people, especially those who most need us, to reach their full potential as productive, caring, and responsible citizens. We offer a safe place to belong, caring adult mentors and programs covering everything from academics and leadership development to physical fitness and healthy habits.