Bilingual Account Manager

Account Manager

BCJ Building Services is a full-service commercial cleaning company serving the greater Atlanta area with excellence driving us to success. We provide exceptional service as we cater to our many clients. Our services include carpet cleaning, maintenance, pressure washing, post-construction, condominium maintenance, and daily porter services.

This is an exciting time for our company as we are growing by leaps and bounds, now also operating in Tennessee and North Carolina. We are family-oriented and have a diverse workforce. We also enjoy receiving family and friend referrals from our current employees. If you are up to the task of providing first class service to our many clients and our mission to grow, then we welcome you to apply for a position.

BCJ Building Services es una empresa de limpieza comercial de servicio completo con sede corporativa en Atlanta, Georgia. Contamos con un equipo talentoso y dedicado a brindar y atender a nuestros clientes con un servicio excepcional. Nuestros servicios incluyen limpieza de alfombras, mantenimiento, lavado a presión, post-construcción, mantenimiento de condominios y servicios diarios de porteador.

Este es un momento emocionante para nuestra empresa, ya que estamos creciendo a pasos agigantados, ahora también operando en Tennessee y Carolina del Norte. Estamos orientados a la familia y tenemos una fuerza de trabajo diversa. También disfrutamos de recibir referencias familiares y de amigos de nuestros empleados actuales. Si usted está a la altura de la tarea de proporcionar un servicio de primera clase a nuestros clientes y crecer con nosotros, entonces le damos la bienvenida a solicitar un puesto.

Job Skills / Requirements

The Account Manager is responsible for the overall performance, client satisfaction, and financial success of a portfolio of commercial cleaning accounts. This role ensures that services are delivered with excellence while leading teams, maintaining strong client relationships, and driving operational efficiency.

The AM serves as the primary point of contact for clients and is accountable for people, performance, and profitability within their assigned portfolio.

Key Responsibilities

1. Client Relationship Management

• Serve as the main liaison between BCJ and assigned clients
• Conduct regular site visits and client check-ins
• Ensure client satisfaction and proactively resolve issues
• Identify opportunities for contract expansion and additional services

2. Operations & Service Delivery

• Oversee daily/nightly operations across multiple accounts
• Ensure compliance with contract scope, quality standards, and KPIs
• Conduct inspections and implement corrective action plans
• Conduct regular property walks with night teams
• Maintain consistent service delivery across all locations

3. Team Leadership & Development

• Recruit, hire, train, and develop frontline employees and supervisors
• Lead with BCJ's core values and reinforce company culture
• Conduct performance reviews, performance documentation, and coaching sessions
• Ensure proper staffing levels and coverage at all sites

4. Financial Management

• Manage portfolio budgets to meet or exceed gross margin targets
• Review labor, supplies, and expenses regularly
• Control overtime and minimize waste
• Support billing accuracy and assist with collections as needed

5. Quality & Safety

• Ensure adherence to safety protocols and OSHA standards
• Promote a strong safety culture across all accounts
• Ensure timely and accurate incident reporting
• Partner with HR and Risk Management on workers' comp and compliance

6. Administrative & Reporting

• Maintain accurate records in company systems (e.g., WinTeam)
• Submit required reports on time (inspections, payroll, etc.)
• Track KPIs and provide performance updates to leadership
• Review and correct employee time clocks to ensure proper compensation for hours worked

Qualifications

• Required:
• Bilingual (English/Spanish)
• 3+ years of experience in operations, facilities management, or janitorial services
• Proven leadership experience managing teams
• Strong organizational and problem-solving skills
• Ability to manage multiple accounts and priorities
• Excellent communication and client-facing skills
• Valid driver's license and reliable transportation
• Preferred:
• Experience in commercial cleaning or facility services industry
• Bilingual (English/Spanish)
• Experience with budgeting and P&L management
• Experience with Outlook, Word, & Excel
• Familiarity with systems like WinTeam or similar

Key Competencies

• Leadership & Accountability
• Customer Focus
• Operational Excellence
• Financial Acumen
• Communication & Relationship Building
• Time Management & Organization

Success Metrics

• Client retention and satisfaction
• Gross margin performance (target aligned with company goals)
• Employee retention and engagement

Additional Information / Benefits

• Competitive Pay
• Great Culture
• Endless Opportunities
• PTO
• 401K | Medical | Dental | Vision | Life

• Paga Competitiva
• Cultura de Familia
• Oportunidades sin límite
• PTO
• Seguros: 401k | Médico | Dental | Visión | Seguro de Vida

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance

This is a Full-Time position