IT Help Desk Tier 1

Job Description

Job Description

Siepe is a fast-growing technology company headquartered in Dallas, TX – focused on helping investment managers turn complexity into clarity. We build software and data solutions that give hedge funds and financial services firms the visibility, speed, and confidence they need to make better decisions – faster. 

 

Our platform delivers a unified source of truth that empowers our clients with real-time, actionable insights. We don’t just serve the industry – we help modernize it! 

 

Siepe is profitable, privately held, and growing fast. We offer more than just competitive pay and great benefits—we offer the chance to do impactful work alongside sharp, driven teammates in a culture that rewards curiosity, initiative, and follow-through. Whether you come from finance, tech, or are charting a new path, you’ll find meaningful problems to solve, real ownership, and the momentum to grow your career with purpose. 

As a Tier 1 IT Support Engineer, you will serve as the first point of contact for technical support issues. Primarily remotely supporting clients but on-site support will be needed at times. This role blends technical problem-solving with exceptional customer service/communication skills, supporting cloud-first environments and high-demand financial users. It is vital that this role is carried out in a professional, courteous, and friendly manner as they will be working very closely with our client and represent Siepe.

 

We are currently seeking a customer service–focused engineer to provide white-glove onsite support for our primarily U.S. based clients. The position includes both support of Siepe employees and IT MSP client users. The client environments are heavily cloud-based, with minimal on-premises infrastructure.

What You'll Be Doing

 

• Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources
• Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects
• Install, configure, and support local desktop applications in a Windows based environment
• Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)
• Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs
• Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required
• Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary
• Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes
• Managing and updating IT inventory
• Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention.
• Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space
• Work closely with senior leadership on opportunities where technical expertise is required during the business development process

What You'll Bring

• 2-3 years of previous IT support experience; MSP experience preferred
• Excellent communication and interpersonal skills
• Excellent attention to detail and time management
• Expertise with ticketing system(s), time entry/management, and SLA-drive environments
• In-depth knowledge of Microsoft operating systems is required
  • Expert level knowledge in supporting Windows 10 and 11 workstations
  • Working knowledge of Windows Server 2025, 2022, and 2019
• Proficient in Microsoft Active Directory (traditional and Entra ID)
  • Create AD users, groups, and group policies with minimal guidance
  • Manage workstations in traditional domain and Entra ID
  • Manage file server shares and permissions
• Knowledge and experience with Microsoft 365
  • Entra ID
  • SharePoint
  • Endpoint/Intune
  • Exchange Online
  • Teams
• Strong understanding of security best practices as it relates to securing local applications, end user data, and workstations
• Amazon AWS and Microsoft Azure cloud support experience (setup, configuration, design and support of cloud based workloads)
• Experience supporting and setting up Microsoft 365 users, accounts, configurations
• Familiarity with Mobile Device Management and Mobile Application Management platforms (Endpoint/Intune, Azure Conditional Access)
• Basic networking skills and infrastructure skills like:
  • Firewall configuration
  • Rule creation
  • Troubleshooting of network route and connectivity issues
  • Wireless network and access point setup and support
• In-depth knowledge of supporting Excel and add-ins
• Bloomberg application support experience
• Software deployment experience
• Cloud VOIP experience
• Quickbooks support experience
• Experience with Scripting – PowerShell and command line
• Self-motivated, self-starter, and challenge-seeker

Annual Base Salary Range (New York). The posted range is a good-faith estimate of the base compensation we expect to pay for this role at the time of posting. Individual compensation within the range is determined based on a variety of factors, including (but not limited to) job-related knowledge, skills, experience, and internal equity. This salary range does not include other compensation incentives or benefits.

 

What We Offer

At Siepe, we don’t just hire talent, we build performance-driven teams empowered by transparency, curiosity, and continuous growth. Our Total Rewards go beyond the basics: they’re designed to reward bold thinking, support personal development, and create space for meaningful connection whether you're growing your career, your skill set, or your impact. 

Compensation & Financial Well-being:

- Competitive Compensation Packages, including Annual Performance-Based Bonuses 

- 401(k) Retirement Plan with company match to support your long-term financial goals 

- Employee Referral Program – earn rewards for helping us grow our talented team 

Health & Insurance Benefits

- Comprehensive Health, Dental, Vision, and Life Insurance 

- Flexible plans tailored to support individuals and families 

Learning & Career Growth

- Annual investment in your Learning & Development goals 

- On-the-job exposure to innovative technologies and financial strategies 

- Growth opportunities in a collaborative, fast-paced environment that values continuous improvement 

Time Off & Flexibility

- Flexible Time Off (FTO)  

- Flexibility to recharge and maintain work-life balance 

In-Office Perks & Culture

- Daily meal delivery allowance when working from the office 

- Monthly Celebrations and Quarterly Offsite Events 

- Annual Holiday Party to celebrate milestones and build team connection 

- A vibrant, inclusive office culture that blends fun with purpose 

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.