Technical Delivery Manager

At HCL Technologies we work as true partners with both our employees and our clients, embodying our number one value: People First. Our team is driven by a desire to always learn, improve, and innovate. We take an open-minded approach to opportunities and challenges and are focused on solving business challenges. We deliver programs and projects that exceed stakeholder expectations. To be successful here, you will be a driver with a flexible working style and excellent communication skills; you will think strategically and act tactically. Experience Required: * 5+ years of Healthcare experience in any of the following Billing, Enrollment and Claims * Must have L2 Production Support experience * 5+ years of experience in one or more of the following Incident Management, Problem Management, ServiceRequest Management and Change & Release Management. * Excellent analytical, planning, problem solving, verbal and written skills to communicate complex ideas. * Strong knowledge of data languages such as .Net, C# and PLSQL * Ability to work independently, within a team environment and communicate effectively with employees at all levels * Knowledge and experience of Medicare & Medicaid state level reporting levels * Strong understanding of healthcare data formats, standards, and ability to map them to CMS and state level reporting needs * Good understanding on the lifecycle of claims adjudication * Possess good exposure on the various claim functionalities such as Edits, COBs, claims adjustments, Episodes etc. Responsibilities: * End to End Project Delivery * Manage SLA * Coordinate and Manage customer requirements * Manage with On-Site Engineers and attending customer calls * Help team technically if required. * Raising risks| issues and escalation to senior management and customer * To create all quality documents| collect metrics data and conducting Audits. To perform Value creation and KM activities. * To create project plans and keep track of schedule for on time delivery as per the defined quality standards. * To ensure process improvement and compliance| and participate in technical design discussion and to review technical documents