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Front Desk Administrator

The Spa at Litchfield Hills

Front Desk Administrator

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment.

As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Key Responsibilities
  • Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
  • Manage high-volume phone and scheduling systems with accuracy and efficiency
  • Coordinate and maintain a dynamic appointment book to optimize daily operations
  • Deliver personalized service by recommending treatments and retail products
  • Process transactions and encourage pre-booking to enhance guest retention
  • Collaborate with team members to ensure smooth workflow and elevated service standards
  • Maintain a calm, organized front desk environment while multitasking effectively
Qualifications
  • 2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
  • Strong communication skills with the ability to engage a diverse clientele
  • Cash handling experience
  • Proven ability to multitask and problem-solve in a fast-paced setting
  • Detail-oriented with excellent organizational skills
  • Comfortable with computers, scheduling software, and point-of-sale systems
  • Professional presentation, demeanor, and strong interpersonal skills
  • Open to feedback and committed to continuous improvement
  • Availability for evenings and at least one weekend day
What We Offer
  • Competitive starting pay with opportunities for advancement
  • A supportive, team-oriented culture
  • Opportunity to grow within a well-established spa environment
  • Hands-on experience in luxury hospitality and guest services
  • Matching 401(k)
  • Paid Sick Leave
Vacancy posted 4 days ago
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