Sr. Performance Improvement Specialist

Howard County General Hospital: A Member of Johns Hopkins Medicine is a not-for-profit health care provider with 225 licensed beds located in Columbia, Maryland. A comprehensive, acute-care medical center, Howard County General offers a full range of services specializing in women's and children's services, surgery, cardiology, oncology, orthopedics, gerontology, psychiatry, emergency services, and community health education.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

General Summary:

The Senior Performance Improvement Specialist for the Johns Hopkins Health System is responsible for managing and facilitating the identification, implementation and ongoing measurement of multiple, complex projects under limited guidance, which improve the effectiveness and quality of health care. The senior specialist consistently applies improvement methodology coupled with change management strategies to projects in an effort to design new systems and processes well while re-engineering existing processes and systems to improve operations and safety and quality of care. The senior specialist will assist in creating a culture of continuous improvement by demonstrating a passion for change while managing multiple high level projects.

Minimum Qualifications:

• Bachelor’s degree in Business, Health Administration or other relevant field is required. Master’s degree in Business, Health Administration or other relevant field is preferred.

• Minimum five (5) years of experience working in a operational environment in healthcare that must include Two (2) years of experience in supporting organizational change, Project Management, Change Management, Performance/Process Improvement. Consultant experience desired.

• Advanced knowledge of project management, standard process improvement methodologies, planning and administrative theory.
• Demonstrate advanced knowledge in the use of a diverse set of methods for developing processes and changes that lead to improvement, data analysis, and simulation modeling.
• Apply specialized skill set for accelerated change and waste reduction to accomplish entity goals around opportunities for improvement.
• Demonstrate advanced knowledge of process improvement tools and their applicability in a healthcare setting.
• Demonstrate strong communication, analytical and decision-making skills on a consistent basis in order to effectively lead teams and drive projects to completion. Demonstrate ownership of assigned, complex projects and the expertise to provide guidance to others as a subject matter expert.
• Analytical ability to identify and illustrate relationships among complex activities. Advanced in spreadsheet, database, presentation and word processing software.
• Ability to generate change through influence rather than authority using a proven framework to direct and accelerate organizational transformation.
• Provide workgroups, committees and taskforces with exceptional facilitation, educational and communication skills, both written and verbal.
• Use effective chartering techniques to appropriately and efficiently scope projects and link them to the organization's overall strategic plan and key work processes.
• Work independently and intentionally to complete projects according to agreed upon project timelines, achieving milestones and deliverables as per the plan.
• Use proven methods to work more effectively with colleagues, to organize and lead improvement teams, handle difficult conversations, coupled with strong consultative skills.
• Motivate, influence and engage JHHS leaders, staff and physicians to adopt and execute process improvements.

• Completion/Certification of Project Management Professional (PMP), Six Sigma, Lean, or similar training as designated by department in 1 year of hire and/or promotion into position.

Salary Range: Minimum 37.60/hour - Maximum 62.08/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.