Inside Sales Regional Consultant

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID : 20022 Employment Type : Full Time Job Category : Customer Service/Support Work Location : Hanover Park, IL (Whse)

BRIEF POSITION SUMMARY

The Inside Sales Regional Consultant drives growth within portfolios with potential revenues ranging from $25K to $100K, this role leverages an insight-led sales approach to recommend MSC products, services, and solutions that improve customer outcomes and strengthen long-term relationships. Responsibilities include conducting discovery conversations to assess customer goals, cost drivers, and key stakeholders, while identifying cross-sell and upsell opportunities across multi-lane solutions. The Inside Sales Consultant manages spot buys and procurement, advances accounts through disciplined pipeline progression, and ensures seamless purchasing and implementation by resolving roadblocks. To maximize retention and value realization, the Inside Sales Consultant maintains a structured cadence of customer touchpoints, acts on missed intervals, and transitions accounts to field sales when appropriate, ensuring growth and consistent customer experience.

DUTIES AND RESPONSIBILITIES

Grow sales within assigned locations to achieve department and corporate goals, aligning sales strategies with MSC's purpose and strategic pillars. Recommend MSC products, services, and solutions to existing customers through a consultative, insight-led sales approach. Conduct customer discovery conversations to capture profiles, understand procurement processes, and identify cost drivers, enabling effective prioritization of call frequency and penetration planning. Engage customers in two-way communication by linking their business priorities to MSC's value proposition, reframing how they view their operations. Identify cross-sell and upsell opportunities across the customer's environment, leveraging MSC's cross-functional resources to deliver measurable improvements and value. Understand and influence a wide range of stakeholders by incorporating economic drivers, industry insights, and market trends to position MSC as a trusted advisor. Qualify and quantify the impact of maintaining the status quo versus adopting MSC's solutions, guiding customers toward decisions that create long-term value. Advance accounts through disciplined pipeline progression by managing procurement needs, removing roadblocks, and ensuring readiness at each stage of the buying process. Utilize MSC's sales processes, operational workflows, and digital tools to ensure accurate forecasting, effective account management, and seamless execution. Maintain a cadence of structured customer touchpoints to ensure value realization, while transitioning accounts to field sales when appropriate. Foster MSC's culture of collaboration, innovation, and accountability across all interactions, supporting the company's vision and unity of purpose. Participate in special projects and perform additional responsibilities as assigned to support organizational goals.

QUALIFICATIONS

What You Need: High school diploma or equivalent required; bachelor's degree in business or related field preferred. 0–2 years of sales, customer service, or account management experience preferred. Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred. Familiarity with metalworking, MRO products, or related processes a plus. Proficiency in Microsoft Word and Excel with the ability to learn new applications quickly. Strong oral and written communication skills with the ability to deliver clear, persuasive presentations. Solid business acumen with foundational negotiation, problem-solving, and mathematical skills. Demonstrated ability to work effectively in fast-paced, complex situations while maintaining accuracy and focus. Excellent time management and organizational abilities, with a proven ability to manage multiple priorities. Results-oriented mindset with a strong drive for execution and achievement of outcomes. Collaborative team player who can build effective partnerships across functions and customer groups. Adaptable, embraces change, and contributes to creating an environment where innovation and new ideas are welcomed. Bonus Points If You Have: Industrial or manufacturing segment experience preferred Other Requirements: A valid driver's license may be required. Ability to lift up to 50lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”) Compensation starting at $40963- $61454 plus commission opportunities depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

WHY MSC?

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

OUR COMMITMENT TO YOU

Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. #J-18808-Ljbffr MSC Industrial Direct Co.,Inc.