Product Commercialization Associate (Operations Associate)

Mount Sinai is one of the largest non-profit health systems in the U.S., with a strong reputation and Top 20 national ranking for both care quality and research/education. Our health system has ~40,000 employees working together to provide care for millions of patients each year. Mount Sinai Solutions (MSS) is a unique business unit within Mount Sinai dedicated to serving Commercially insured patients, whether through direct contracting with employers and unions, or via partnerships with companies that serve them. We currently serve over 450,000 patients in the New York area, via 35+ customers and 10+ partners, offering a wide range of products ranging from virtual navigation services to worksite health centers. We are looking for talented professionals that are passionate about developing a true system of care that can create market-leading value for our customers, members, and patients and:

• Are comfortable “playing up” and “playing down” as needed to accomplish business objectives
• Work productively amidst ambiguity
• Thrive in fast-paced work environments
• Seek to improve the status quo

We are looking for a Product Commercialization Associate - Operations Associate to join our Team, focused on delivering a great value and a best-in-class experience for our patients. In this role, you will drive the implementation of new products, implement new customers & partnerships, and develop strategies for optimizing the patient experience. The Operations Associate is a highly visible role with significant opportunities to lead change and engage with senior leadership across the Mount Sinai Health System.

Implementation of Solutions and Partnerships
• Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows.
• Manage and coordinate all aspects of project management including: budgets, resource utilization, tasks, schedules, issues, risks and risk mitigation plans, change management, and status to support effective decisions and project reporting to stakeholders and steering committees.
• Design and build efficient workflows, optimizing processes for maximum effectiveness.
• Collaborate with cross-functional teams to align product operations with overall business objectives.
• Execute service and outcomes contract requirements and track ongoing performance.
• Drive the revenue cycle processes for bundle payment operations including claims processing, payment receipt, and payment distribution in collaboration with the revenue cycle team.
• Drive the implementation and iteration of new technologies to support day-to-day operations (e.g., ZenDesk).
• Develop and maintain documentation for product operations, including standard operating procedures and training materials.
• Provide support and training to team members on new product features and operational procedures.

Support Improvement Efforts
• Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives.
• Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization.
• Troubleshoot and respond to issues raised by customers (clients, patients and partners).
• Identify gaps in patient experience & propose solutions to make the patient’s journey seamless.
• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations.
• Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners.
• Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth.

Education and Experience
• Bachelor’s Degree required
▪ 2 years of professional experience in a fast-paced work environment; experience in healthcare industry is a plus
• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)
• Experience with electronic medical records, Epic (preferred) 

Additional Skills and Qualities
• Strong written and verbal communication skills
• Strong analytical and trouble-shooting skills
• Self-motivated team player
• Highly organized, structured, and detail-oriented
• Background in program development and process improvement strongly preferred

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $72473 - $108709 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.