Veterinary Client Service Representative

Veterinary Client Service RepresentativeCanyonVet New BraunfelsFull-time: 4x10, rotating SaturdaysNew Braunfels, TXAbout YouYou are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.Your Experience & SkillsMust have veterinary medicine experienceExcellent customer service and clear, professional communicationSelf-motivated with the ability to work independently and stay organizedCollaborative, dependable team playerComfortable answering and routing calls on multi-line phone systemsWorking knowledge of Microsoft Office (Outlook, Word, Excel)Familiar with standard office equipment (printers, scanners, copiers)Strong problem-solving skills and attention to detailJob Responsibilities:Answer phones; greet clients and patientsSchedule appointments and coordinate visit detailsSupport the check-in and check-out process to ensure a smooth client experienceAccurately enter client information, collect payments, and provide receiptsUpdate patient accounts as neededMaintain an individual cash box and balance it at the end of each shiftConsistently deliver exceptional customer service in a positive, professional mannerKeep the reception area clean and organizedStock pet food, retail items, and office suppliesComplete additional tasks as assignedYou’ll Grow with UsHere, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:Our vast, diverse, and free library of continuing education courses - ThriveULive, virtual interactive workshops to develop valuable leadership skillsA program designed to teach you the fundamentals of running a pet hospitalAnd, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.Benefits – our care in actionThrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:Competitive pay401(k) with employer matchMental health resources, including easy access to therapy through Lyra HealthPaid parental leavePurr-ental leave for when you adopt a petSubsidized backup childcare and elder careExpert advice, support and network discounts for fertility and family planningFREE CE coursesPet perks and veterinary service discountsStudent loan support tools and assistance* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.About the HospitalCanyonVet is a full-service small animal practice located in New Braunfels, Texas providing high quality, dedicated care for every patient. Our hospital has a collaborative team and is committed to a positive work environment. We pride ourselves on compassionate care and high standards of medical excellence.About ThriveThrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive Plus TM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler—giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.We welcome you to join our story and join where #WeThriveTogether.