Customer Service Representative

Customer Service RepresentativeRed River Brick, a premier brand of the General Shale network in the Southwest U.S., is seeking a Customer Service Representative to join our Carrollton, TX facility. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and developing in-depth knowledge of our products while supporting customers and the sales team.Key Responsibilities:Provide exceptional customer service and inside sales supportEnter and maintain accurate customer and order information in the SAP systemProcess orders and assist with purchasing activitiesAnswer incoming calls and respond to customer inquiriesCollaborate closely with the outside sales team to support customer needsAssist customers with product, order, and pricing questionsMaintain accurate records and ensure timely follow-up on customer requestsDevelop strong knowledge of company products, processes, and systemsQualifications:2–5 years of customer service and/or inside sales experienceAssociate or Bachelor's degree in Business, Marketing, or a related field preferredStrong computer skills; SAP experience a plusExcellent written and verbal communication skillsSelf-motivated, organized, and able to manage multiple prioritiesStrong attention to detail and accuracyBilingual Spanish/English skills preferredAbility and willingness to learn and grow within the roleWhat We Offer:Competitive salarySchedule: Monday - Friday 7AM - 4PMMedical, Dental, and Vision benefitsPaid vacationPaid holidaysProfessional development opportunitiesOpportunity to develop product, customer service, and sales expertise within an established industry leader Red River Brick