Member Experience Consultant

At Ashland Credit Union ACU we look for people who are ready to Own Their Journey Whether you are just beginning your career or looking to achieve more along your professional journey ACU is a great place to get you on the path that best serves you and our members If you have a passion to serve a desire to work in a fast paced environment and are willing to bring enthusiasm to work with you each day then you may just find that ACU is the right fit for you Do you have a desire to reach higher and empower those around you Then your journey brought you to the right place and we would like to meet you Life is a journeyOwn it About Us Ashland Credit Union is a non profit and member owned credit union that has been providing exceptional service to members for over 80 years Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on At Ashland Credit Union we embolden our members to achieve their financial goals Along lifes journey it is our mission that staff members and the community we serve can count on ACU for guidance as they strive to achieve more in life Position Summary ACU has an exciting opportunity for a Member Experience Consultant to join our Member Experience Department in Russell KY This position will understand and execute on ACUs strategic mission through the consistent application of policy procedures member experience behaviors and financial wellness conversations Job Responsibilities Engage members through active listening to accurately identify their financial needs and recommend appropriate products services or solutions Create a great member experience and solidify ACU loyalty by effectively responding to member needs with both service and sales channels Thisincludes being proactive with members and offering solutions to members as they related to their relationship with ACU Identify and mitigate risk by following all security compliance and operational policies exercising sound judgment and maintaining confidentiality at all times Be a brand ambassador in all interactions with members employees ACU board members and volunteers Actively participate in all required compliance and behavioral skill training that equip one for excellent job performance Utilize available resources such as outbound calls financial wellness conversations targeted outreach campaigns and center of influence activities to capitalize on each member interaction Perform additional responsibilities or projects as assigned by senior leadership or management to support branch and organizational goals Education & Experience Requirements High School Diploma or EquivalentCash handling experienceExcellent verbal communication skillsProblem solving skillsAbility to work effectively in a fast paced environment manage multiple priorities and maintain accuracy Required Skills & Abilities Ability to work Monday thru Thursday 830 am to 500 pm and Friday 830 am to 600 pm Ashland Credit Union is committed to building a team that represents a variety of backgrounds perspectives and skills We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race sex age handicap religion natural origin or any other basis of protected class or where prohibited by law #J-18808-Ljbffr Ashland Credit Union