Service Technician - Plumbing

GENERAL STATEMENT OF JOB

At Stancil Services, our work extends beyond installations - we're building trust through craftsmanship, care, and consistency. The Service Technician is responsible for diagnosing, troubleshooting, and repairing plumbing issues while ensuring each customer's experience reflects Stancil's high standards of quality and professionalism.

This warranty-based position requires technical skill, attention to detail, and a commitment to customer satisfaction. From resolving plumbing emergencies to performing inspections and routine repairs, the Service Technician plays a vital role in upholding Stancil's reputation for excellence in every home and on every job site.

SUPERVISORY RESPONSIBILITIES

None

ESSENTIAL JOB FUNCTIONS

• Diagnose and repair a wide range of plumbing emergencies efficiently and professionally.
• Install pipes, drainage systems, sinks, toilets, and trim fixtures with precision and adherence to company standards.
• Test plumbing systems to identify leaks, blockages, and other performance issues.
• Follow all health and safety regulations, ensuring compliance with company policy and local codes.
• Conduct inspections and provide recommendations to warranty representatives and service coordinators.
• Select cost-effective, quality products for installation, replacement, or repair.
• Collaborate with electricians, construction crews, and other trade professionals to complete integrated projects.
• Communicate clearly with customers regarding timelines, updates, and next steps when repairs take longer than expected.
• Maintain professionalism and respect in all customer interactions, protecting property, and ensuring a positive experience.
• Complete all assigned work in accordance with company procedures, warranty guidelines, and applicable governmental regulations.
• Other related duties as assigned

EDUCATION, EXPERIENCE AND TRAINING

• High school diploma or equivalent (GED, college, technical or trade school transcript, or foreign equivalent).
• Basic knowledge of tools and plumbing materials, including familiarity with fitting sizes and types of piping.
• Strong understanding of water and ventilation systems.
• Ability to read and interpret blueprints and technical drawings.
• Excellent written, verbal, and interpersonal communication skills.
• Physical strength and dexterity to perform demanding fieldwork.
• Polite, customer-focused attitude and strong service orientation.
• Motivated self-starter who works well both independently and as part of a team.
• OSHA 10 certification preferred.
• Valid driver's license for 3+ years and insurable under company policy.
• Willingness to embrace new technology, evolving practices, and growth within the company.

STANDARDS OF PERFORMANCE

• Provide professional, accurate, and courteous assistance to customers, vendors, and team members.
• Exhibit initiative, adaptability, and sound decision-making when addressing service challenges.
• Maintain consistent productivity and attention to deadlines while working under pressure.
• Demonstrate reliability and accountability by adhering to company attendance policies and providing proper notice for time off.
• Build positive and transparent relationships within the team and across departments.
• Maintain confidentiality and safeguard company and customer information.
• Uphold Stancil's reputation by completing work accurately, safely, and on schedule.
• Demonstrate strong organizational skills, follow-through, and detail orientation.
• Maintain professionalism in all interactions while representing Stancil Services in the field.
• Embrace continuous improvement and adaptability within a growing, fast-paced company.

WORKING ENVIRONMENT AND CONDITIONS

• Work is performed primarily outdoors and on active job sites.
• Exposure to a range of environmental conditions including heat above 90°F, cold below 32°F, and various weather elements.
• Requires frequent physical activity including standing, walking, climbing, stooping, kneeling, crouching, and crawling.
• Involves working in confined or elevated spaces, sometimes around chemicals or hazardous equipment.
• Regularly uses hands to handle tools and materials and must be able to lift and carry objects up to 75+ pounds.
• Must maintain focus and safety awareness when performing physically demanding tasks.
• May encounter bright or low lighting, loud noise levels, and contaminants typical of construction environments.
• Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

TOOLS AND EQUIPMENT

• Hand tools: crimping tool, pipe wrenches, tube cutter, fitting brush, tape measure, adjustable wrenches, screwdrivers, level.
• Power tools: plumbing snake, compact threader, water pumps.
• Safety and support equipment: gloves, goggles, hard hat, ear protection, hacksaw, and handsaw.
• Company-issued technology including cell phone and tablet.

BENEFITS

• 401(k) Matching (100% up to 1st 4% deferred)
• Dental Insurance
• Employee Assistance Program (EAP)
• Health Insurance
• Up to $500 annual employer HSA match (HDHP enrollment required)
• Life Insurance (Group & Voluntary)
• Paid Time Off
• Vision Insurance
• Maternity/Paternity Leave
• Competitive salary + Bonus potential

Note: As in any Job Description, this description, including the list of essential functions, is not exhaustive and may be supplemented, as conditions require. The Company reserves the right to modify the quality or quantity standards for this position based on changes in specifications, manufacturing, or other conditions.

Stancil Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.