Reservation Agent Reception

Job Description Job Description Job Summary
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our vacation rental guests. The Front Desk Agent will assist guests with reservations, check-in and check-out processes, and process payments. Responsibilities also include maintaining communication with staff and vendors to coordinate availability, answering guest inquiries, property inspections, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities Maintain complete knowledge of each property and comply with all departmental policies/service procedures/standards
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of properties and local amenities
Complete daily check lists thoroughly and accurately
Update and check reservations during daily audits to ensure flawless check in and check out process
General office admin duties
Perform other duties as assigned
Qualifications Friendly and outgoing personality
Previous reservations/revenue experience in a hospitality setting is preferred
Proficient in English; knowledge of other languages is a plus
Computer literacy, experience with a property management system
Able to lift 30 pounds
Reliable transportation, valid CA drivers license