Customer Service Representative

The Customer Service Representative is responsible for providing customers with product and service information, for answering questions and resolving issues related to products, services, pricing and orders. Interacts with customers via telephone and email, and offering appropriate solutions and alternatives within the time limits. Works with other internal departments to assure delivery schedule. Reviews and responds to inquiries regarding status of orders/projects. Generally, acts as customer liaison, and takes the extra mile to engage customers. Routes inquiries and requests throughout ChemGenes to ensure prompt and courteous resolution to all customer issues. The ideal candidate loves talking to people and proactively solving issues. Essential Job Functions The major tasks and duties of the job include but are not limited to: Communicate with customers via phone and email, Provide knowledgeable answers to questions about product, pricing and availability, Work with internal departments to meet customer's needs, Data entry in various platforms. Preparation, Knowledge, Skills, and Abilities At least 1–3 years of relevant work experience, Excellent phone etiquette and excellent verbal, written, and interpersonal skills, Ability to multi-task, organize, and prioritize work. Supervisory Responsibility None Equal Employment Opportunity Statement ChemGenes is an equal opportunity employer. It is the policy of the Company to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants, without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status. The Company will conform to the spirit as well as the letter of all applicable laws and regulations. The Company will take action to employ, advance in employment and treat qualified Vietnam era veterans and disabled veterans without discrimination in all employment practices. * External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. #J-18808-Ljbffr