Marketplace Manager

Why join us? We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.” People join because we’re building tools that make work better for the 3 billion people who keep the world moving—factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign‑off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership’s personal. Every full‑time team member gets equity—real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size—fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in. The Role This role exists to own the commercial and operational success of SafetyCulture’s US Marketplace business, serving as the primary driver of growth, customer engagement, and strategic execution across the region. The individual will be responsible for building and expanding relationships with enterprise "zero‑click" customers, ensuring strong adoption, retention, and long‑term revenue growth while identifying new opportunities to increase marketplace participation. In addition to customer ownership, this role will lead the execution and optimization of a major national distribution partnership, working cross‑functionally with internal stakeholders and external partners to maximize performance, unlock new revenue streams, and ensure operational excellence. As the Marketplace business continues to evolve, this individual will play a critical role in managing day‑to‑day operations while helping guide the organization through a significant platform transition, balancing short‑term execution with long‑term strategic growth. What you will be doing Own the US Marketplace commercial outcome across all three revenue channels: direct (first‑party) fulfilment margin, third‑party supplier clip revenue, and platform Software‑as‑a‑Service (SaaS) licensing Annual Recurring Revenue (ARR). Lead enterprise customer acquisition and account expansion—building on anchor enterprise accounts and closing new zero‑click customers across safety, Personal Protective Equipment (PPE), and compliance consumable categories, supported by an active pipeline of prospective accounts. Own and execute a major national distribution partnership through its three‑phase pilot—leveraging the partner’s warehouse network for SafetyCulture zero‑click order fulfilment, and deploying the solution to the partner’s end customers across the US. Manage the customer migration from the legacy tech stack. Coordinate with the platform team to eliminate legacy integration dependencies, migrate active US customers to the new system, and protect service continuity for live accounts throughout the transition. Own the US supplier base—negotiate and close agreements across key safety, PPE, and consumable categories, close product gaps critical to the distribution partnership, and maintain healthy supplier relationships across all active categories. Represent the US Marketplace at SafetyCulture’s leadership level—align commercial priorities with the Australia‑based team, contribute to global platform strategy, and build a US commercial model that can be replicated in other markets. About you Proven track record in a business‑to‑business commercial role where you have owned pipeline generation, closed complex enterprise deals, and grown accounts—ideally in a marketplace, supply chain, procurement, or safety equipment environment. Experience building and managing distribution or logistics partnerships at scale— in a third‑party logistics (3PL), wholesale, or multi‑supplier model where you have structured and delivered a joint commercial outcome. Comfortable holding commercial, operational, and financial accountability simultaneously—able to own a profit and loss without a large supporting team behind you. Working understanding of SaaS and platform business models—able to translate platform capability (zero‑click procurement, inspection‑triggered replenishment) into compelling value propositions for enterprise customers and distribution partners. Supplier negotiation and commercial contracting—able to structure reseller and distribution agreements at pace, with legal and cross‑functional stakeholders. Operational leadership in a lean or early‑stage environment—proven ability to prioritise ruthlessly, keep the business running, and build systems that will scale. AI Skills Uses AI tools as a standard part of how they work— for sales research, pipeline and account analysis, proposal and communications drafting, and commercial decision support. Comfortable experimenting with AI to remove operational friction— from supplier onboarding workflows to inventory reporting and customer communication. Able to identify where AI creates genuine leverage in the zero‑click procurement model, and partner with the platform team to advocate for the right use cases. We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don’t meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don’t rule yourself out, hit that apply button if this job resonates with you. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. #J-18808-Ljbffr SafetyCulture