AFCO Payment Specialist I

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Job Description Performs processing of account receivables of all types of payments, payment variances, resolve payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds and ensure accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department. Essential Duties And Responsibilities Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility. Reconcile unidentified payments by contacting customers for payment information. Post non-sufficient funds (NSF) returns on accounts and for certain returns contact remitter and Agent to obtain good funds. Process manual check and ACH Origination requests by reviewing and validating proper backup and approvals are included before issuing checks/ACH. Review for accuracy and post account adjustment transactions submitted from other departments. Reconcile payment variances and correct account accordingly. Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds. Required Qualifications High School diploma or equivalent One year of accounting clerical, general ledger and accounts receivables experience Strong 10-key data entry and mathematical skills Attention to detail, ability to multi-task and meet deadlines Strong verbal and written communication skills needed to interact with internal and external clients Demonstrated proficiency in basic computer applications, such as Microsoft Office software products Preferred Qualifications Associate's degree Three years of experience in banking, insurance or related payment processing field. The position requires an individual who will physically work within Illinois or be required to travel to Illinois for work. The annual base salary for this position is $45,760.00 - 72,380.00. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work #J-18808-Ljbffr Truist