AFCO Payment Specialist I

Position Overview This role processes account receivables, handles payment discrepancies, and maintains accurate account adjustments. The position is based in Illinois and requires travel within the state. Annual base salary: $45,760.00 - $72,380.00. Essential Duties and Responsibilities Identify, research, post and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility. Reconcile unidentified payments by contacting customers for payment information. Post non-sufficient funds (NSF) returns on accounts and, for certain returns, contact remitter and agent to obtain good funds. Process manual check and ACH origination requests by reviewing and validating proper backup and approvals before issuing checks/ACH. Review for accuracy and post account adjustment transactions submitted from other departments. Reconcile payment variances and correct account accordingly. Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds. Required Qualifications High school diploma or equivalent. One year of accounting clerical, general ledger and accounts receivables experience. Strong 10‑key data entry and mathematical skills. Attention to detail, ability to multi‑task and meet deadlines. Strong verbal and written communication skills needed to interact with internal and external clients. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products. Preferred Qualifications Associate’s degree. Three years of experience in banking, insurance or related payment processing field. Benefits Eligible for comprehensive benefits including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan. Employees also receive vacation, sick days, paid holidays, and may be eligible for a defined benefit pension plan, restricted stock units and/or deferred compensation plan depending on the position and division. EEO Statement Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify, IER, Right to Work, AFCO Direct, and other compliance guarantees are provided in accordance with applicable laws. #J-18808-Ljbffr Crump Life Insurance Svcs Inc