Scheduling Representative

Scheduling Representative

We are seeking a Scheduling Representative to manage inbound and outbound calls, assist customers, and schedule appointments. This role involves providing friendly, professional support while managing a high volume of calls and accurately documenting customer interactions in CRM and software systems. You will assist with customer concerns, follow-ups, and problem resolution while staying up-to-date on services to provide accurate information. Effective communication with team members, dispatch, and leadership is also essential.

Responsibilities

• Handle inbound and outbound calls to assist customers and schedule appointments.
• Provide friendly, professional support while managing high call volume.
• Document customer interactions accurately in CRM and software systems.
• Assist with customer concerns, follow-ups, and problem resolution.
• Stay up-to-date on services to provide accurate information.
• Communicate effectively with team members, dispatch, and leadership as needed.

Essential Skills

• Comfortable managing multiple calls.
• Strong communication skills with a positive, professional attitude.
• Ability to quickly learn new systems and technology.
• Ability to multitask, stay organized, and think on your feet.
• Team-oriented and dependable.

Additional Skills & Qualifications

• High school diploma or equivalent.
• Customer service or call center experience preferred.
• Basic computer skills and ability to learn new tools.
• Comfortable making outbound calls.

Work Environment

This position is based in an office environment where you will engage with customers primarily over the phone. You will have access to CRM systems and other necessary software tools. The role involves regular communication with team members and leadership, and maintaining a professional demeanor is essential.

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kodak, TN.

Application Deadline

This position is anticipated to close on Jun 3, 2026.