Lot Operations Supervisor (Swing Shift)

Job Description

Job Description

About Budget Car & Truck Rental of Las Vegas

Budget Car & Truck Rental of Las Vegas is a locally owned and operated sub-licensee of Avis Budget Group serving Southern Nevada with pride for over 30 years. As part of one of the most trusted brands in the rental industry, we combine the strength of a global network with the personalized service of a local business. Our team is dedicated to delivering a seamless rental experience for every customer—whether they’re visiting for business, adventure, or life’s everyday needs.

From our bustling airport operations to our neighborhood rental locations, our mission is simple: deliver the best car rental experience through newer vehicles, exceptional service, and competitive pricing. We value teamwork, accountability, and integrity—and we invest in our team members through training, advancement opportunities, and a culture of respect.

At Budget Car & Truck Rental of Las Vegas, every team member plays a part in keeping our city and its visitors moving. Join a team that drives excellence, supports one another, and takes pride in representing a brand known for value, reliability, and community spirit.

Job Summary

With general guidance, the Lot Supervisor for the swing shift is a hands-on operational leader responsible for coordinating daily lot activities in a fast-paced, 24/7 rental car environment. This role ensures vehicle flow, staffing coordination, safety compliance, and service readiness meet company standards.

Acting as the on-shift point of accountability, the Lot Supervisor provides direction to lot staff, resolves operational issues in real time, and supports customer service execution by maintaining vehicle availability, cleanliness, and staging efficiency. Success in this role requires strong situational awareness, decisive problem-solving, and the ability to lead by example in a high-volume environment.

Essential Duties and Responsibilities

Operational Leadership

• Lead and coordinate daily lot operations, including vehicle staging, movement, cleaning readiness, and overall fleet flow.
• Provide real-time direction and support to lot staff, drivers, and detailers to ensure productivity and service standards are met. Delegate and assign tasks to the team as needed.
• Serve as the on-shift escalation point for operational issues, delays, or safety concerns.
• Monitor workflow and adjust staffing priorities to meet fluctuating business demands (arrivals, returns, peak hours).
• Ensure strong and consistent communications using radio and other devices as needed, with attention to detail and urgency.

Customer Service & Business Support

• Support front-line operations by ensuring vehicles are available, properly staged, and ready for customer use.
• Partner with customer service and counter teams to align vehicle supply with demand.
• Assist in resolving customer-related vehicle concerns as needed.
• Ensure Electric Vehicles are charged and washed each shift.

Safety & Compliance

• Enforce company safety policies, vehicle handling procedures, and OSHA-related standards.
• Ensure safe movement of vehicles and proper use of equipment across the lot.
• Maintain compliance with company policies, Nevada regulations, and industry standards.

Administrative & Operational Support

• Maintain accurate logs, reports, and operational documentation (vehicle status, damages, movement tracking, etc.).
• Identify and communicate operational gaps, inefficiencies, or risks to management.
• Support audits, inspections, and internal process reviews.

Team & Culture

• Model professionalism, accountability, and a strong customer-first mindset.
• Support training and onboarding of new team members.
• Reinforce attendance, performance expectations, and workplace standards on shift.

Other Duties

• Maintain adherence to company service protocols, confidentiality guidelines, and quality expectations.
• Participate in ongoing training, performance reviews, and team meetings.
• Maintains compliance with company policies and procedures, local regulations, and recommended best practices.
• Performs other related duties as assigned.

Qualifications

Education & Experience

• High school diploma or equivalent required.
• 3–5 years of experience in rental car operations, fleet operations, logistics, or high-volume service environments required.
• Prior lead, shift lead, or supervisory experience.

Required Qualifications

• Ability to work in a fast-paced, high-pressure, and customer-driven environment.
• Strong problem-solving skills with the ability to make real-time operational decisions.
• Effective communication and interpersonal skills across multiple teams.
• Familiarity with operating hand-held electronic devices as a communication tool.
• Valid driver’s license with an acceptable driving record.
• Flexibility to work varied shifts, including nights, weekends, and holidays.
• Reliable transportation to work location and reliable attendance based on work demands.

Preferred:

• Experience in a 24/7 operation or airport-based rental environment.
• Familiarity with fleet management systems or vehicle tracking tools.
• Bilingual (English/Spanish) a plus.

Physical Requirements

• Frequent standing, walking, and movement across a large outdoor lot with a sense of urgency as needed.
• Ability to lift up to 50 pounds (lot equipment, tools, etc.) as needed.
• Ability to work in outdoor conditions, including varying heat, cold, and weather.
• Frequent entry/exit of vehicles and operation of multiple vehicle types involving stepping, climbing, stooping.
• Ability to safely operate company vehicles and equipment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Work Schedule

· Able to work full-time at least 40 hours per week during the swing shift, 2:00pm – 10:30pm, on-site at our work location near the Airport Car Rental Center in Las Vegas, NV. Schedule may vary based on business demands.

Compensation

Base hourly rate of $16.00 - $18.00 dollars

What We Offer

• Prioritize your health and wellness with medical, dental, vision, life insurance, and short-term disability coverage for you and your family.
• Prepare for your future through our 401(k)-retirement plan and company match program.
• Take care of your personal needs and enjoy time away from work using accrued paid time off and company-paid holidays.
• When you have every day-life needs, use our Employee Assistance Program to guide you to professional resources to make informed decisions for you and your family.
• We offer our dedicated team members car rental discounts.
• Grow your skills and knowledge through our training, development, and advancement opportunities.

Budget Car & Truck Rental of Las Vegas Core Values

• We share success – We believe our wins should benefit the whole team – rewarding contributions with incentives that are fair, meaningful and motivating!
• We grow through people & innovation – We equip and empower our team while leveraging technology to deliver the industry’s finest customer experience at a competitive price
• We do the right things always – We manage opportunities and expenses with care so we can invest in our people, deliver exceptional service, and ensure a strong, sustainable future
• We steward resources wisely – We face challenges with energy, urgency, attention to detail, and a commitment to keep improving because excellence honors our customers and our calling
• We bring a “can do” mentality – Grounded in our faith, we focus on what truly matters – making ethical choices, honoring people, and standing firm in integrity, even when it’s difficult
• We build trust through accountability – We set clear expectations, follow through on commitments, and give timely, respectful and honest feedback – helping each other succeed

Equal Employment Opportunity (EEO)
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply. Budget Car & Truck Rental of Las Vegas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. Budget Car & Truck Rental of Las Vegas is committed to providing reasonable accommodations to individuals with disabilities.

Our mission is to provide a car rental experience above and beyond our customer's expectations with a quality selection of vehicles and superior customer service.

Company Description

Our mission is to provide a car rental experience above and beyond our customer's expectations with a quality selection of vehicles and superior customer service.