Assistant Front Services Manager

Assistant Front services manager - Valet

JOB FOCUS:
Focus is on, but not limited to the following:
Oversees the operation of the Valet department to achieve the highest level of guest service and efficiency.
Performs all duties in accordance with SAHARA Las Vegas standard operating procedures as outlined in the Team Member Handbook and departmental SOPs
Full knowledge and understanding of company and department rules and regulations, policies and procedures
Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement, Health and Safety, and Guest Service initiatives
Maintains knowledge off all property events and projects and responsible for effectively communicating the information to allow for proper planning.
Conduct pre-shifts and ensure Valet employees are informed of all current information
Ensure all workstations are fully stocked by conducting inventory checks
Ensure day-to-day Valet operations are running efficiently, this includes staffing levels and upholding associates to the highest level of service standards, productivity and ensuring a clear flow of traffic.
Supervises all Valet employees, maintains proper employee/employer relations, recognition, evaluating performance and administering discipline
Responsible for the efficiency of labor scheduling while maintaining labor costs and all departmental expenses
Provides exceptional, courteous, friendly service to guests and associates that differentiates us from the competition
Presents a clean, neat and well-groomed appearance
Assists with other related job duties as assigned

DESIRED QUALIFICATIONS:
Knowledge of Valet operations in a similar resort setting
One to Two (1-2) or more years' experience in a supervisory or management role in a similar resort setting
High School Diploma or equivalent is required
Must have the ability to effectively communicate in English, both written and verbal forms
A professional demeanor and attire is to be maintained at all times
Must have strong interpersonal and organizational skills
Ability to working independently with little to no supervision
Must be able to perform in a team environment
Possess the ability to motivate and maintain effective working relationships across all levels of staff and leadership
Previous experience in a high-end luxury Gaming or Hospitality environment is desired
Must have exceptional time management skills
An intermediate to proficient understanding of Computer systems such as: Microsoft Word, Excel & Outlook is preferred
Able to operate all types of vehicles with both automatic or manual transmissions while adhering to all health and safety measures
A valid NV Driver's License is required and must be obtained before entering this position
A valid Alcohol Awareness Card is required and must be obtained before entering this position
Must be 21 years of age or older