Operations Specialist I, New Accounts

Operations Specialist IAs an Operations Specialist I, you will be a dedicated resource for the New Accounts team within the Client Onboarding organization. Your ability to adapt, passion for customer service, and extraordinary critical thinking skills will be instrumental in continuing the team's success. With the New Accounts team, you will have the opportunity to learn and grow new skills, develop your career and do work that matters in an ever-evolving environment.If you have exceptional attention to detail, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!What will you do?Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants.Address escalated questions independently, seeking assistance from Team Lead and Manager as appropriate following established department procedures.Execute daily department oversight activities to validate system processes are executing as designed.Run and analyze reports as required to resolve exceptions ensuring adherence to all regulatory and firm policy requirements.Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.Provide accurate analysis and processing support for manual, exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processesTrain and act as a resource for less experienced Operation's team members.What do you need to succeed?Must-have4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experienceExceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and managementPassion for providing solution-focused customer service via phone and email interactionsDemonstrated ability to learn new technology, critical thinking skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processesAbility to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentialityProficient computer skills in Microsoft-based software products including Word, Excel, Outlook, and AccessProficient internet skillsNice-to-haveExperience with client onboardingPrevious experience in the securities, banking or finance industry preferredAbility to integrate Excel and Access databases into daily workKnowledge on Broadridge is preferredWhat's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamFlexible work/life balance optionsOpportunities to do challenging workOpportunities to take on progressively greater accountabilitiesAccess to a variety of job opportunities across businessThe good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:Drives RBC's high performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder valueJob SkillsCommunication, Critical Thinking, Detail-Oriented, Microsoft Office, Prioritization