Scheduler

Scheduler Position at Berks Counseling Center

Berks Counseling Center is a team-based organization where every client has an entire team of care. If you enjoy being a team player in a helping profession, we invite you to explore our job opportunities.

Berks Counseling Center is a recovery-oriented behavioral health, physical health, and supportive services organization providing a holistic approach to a culturally and economically diverse population for the purpose of achieving a healthy and productive lifestyle.

Summary of Job

This position is responsible for creating, maintaining, and ensuring accuracy of all BCC provider schedules. You will provide outreach to clients with a primary focus on scheduling ongoing services(s), updating client demographic and insurance information, and working collaboratively with appropriate staff to ensure accurate and timely services.

As a Scheduler, You Will

• Create and maintain all rendering provider schedules in a timely manner.
• Complete outreach to clients with a focus on scheduling ongoing services.
• Review provider schedules for possible discrepancies and report to department leads to ensure update to schedule, as needed.
• Managed reminder call feature to ensure update to schedule. Process any cancellation and contact appropriate client to fill availability.
• Maintain a one-hour out of a three-hour maximum turnaround timeframe when returning client calls.
• Be required to wear scrubs

Requirements

To qualify for the position, you will need:

• High school diploma
• Two (2) years of office experience in the healthcare field required.
• Proficiency with computer technology required. Flexibility with hours, including evenings required.
• Excellent communication skills required.
• Excellent attention to detail required.
• Ability to work 40 hours per week within agency hours of operation, which are 8am-8pm Mon-Thurs, 8am-4pm Friday with Saturday hours, when applicable.

Preferred Candidates Will

• Verbal communication in both Spanish and English preferred.
• Knowledge of or experience with trauma-informed approaches preferred.

Physical Requirements:

• SEEING: Must be able to see well enough to read reports and use computer.
• HEARING: Must be able to hear well enough to communicate to clients, vendors, and coworkers.
• MOBILITY: Must have mobility to move about the agency.
• LIFTING/PULLING/PUSHING: Must be able to lift up to 10 pounds.
• OTHER: Must be able to write, type and use technology.

By Joining BCC Full Time, You Can Receive the Following Perks:

• Salary comparable to experience/education
• Comprehensive medical, dental, and vision benefits
• Free Virtual Urgent Care (Telemedicine) and Virtual Mental Health Services for you and your family
• Additional voluntary insurance options
• 403(b) with agency match after 12 months of service
• 15 days of Paid time off
• 2 floating holidays per calendar year
• 2 wellness days per calendar year
• 10 full paid holidays per calendar year
• Free parking
• Tuition Reimbursement or Student Loan Assistance
• Paid Licenses and Certifications, if they are relevant to BCC and the work you do
• Free supervision for licensure and certifications

All Offers of Employment Are Contingent Upon the Following:

1. Receipt of results of a satisfactory drug and alcohol screening test.
2. Receipt of the originals of the following background checks: PA State Police Criminal History, PA State Child Abuse, and DPW FBI Criminal History. These clearances must be valid within the 60 months prior to employment. A conviction is not a bar to employment; however, a review will be conducted to make a determination of employment should a conviction be present.
3. Receipt of original documentation and verification of relevant degrees, diplomas, certificates, or licensure.
4. Confirmation that you are not on the OIG Federal Healthcare Program Exclusion from Participation list. Should you appear on this list, Berks Counseling Center is prohibited from employing you.

Contact Info

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