Business Analyst

Remote. In-person attendance may be required for some on-site meetings.

The client is undertaking a comprehensive, multi year modernization initiative to replace aging legacy systems-including full retirement of the ALICE platform-and transition to a unified, cloud native environment. This effort centers on building MyPAS 3.0, a modern Azure-hosted pension administration system that integrates seamlessly with client member portal and client employer portal.

The modernization responds to longstanding challenges such as fragmented workflows, manual processes, limited scalability, and stability issues in legacy technologies. The initiative introduces a modern stack-Angular, REST APIs, Azure SQL Managed Instances, Azure Function Apps, Power BI, a document management and process automation solution (pending platform evaluation and alternatives)-to support scalable, secure, and efficient operations.

Current state:
Legacy systems moved from on-premises hosting to Azure cloud migration May 2024
Client member portal modernized July 2025
All IS resources support legacy systems while simultaneously building modernized ones
Project charter and Software Development Life Cycle established and in practice
Environment and foundation for modern applications defined and nearing completion

Expected outcomes:
All major systems operate on the Azure platform with improved performance, scalability, and maintainability.
Retirement of ALICE and elimination of legacy technical debt.
Reduced manual work, fewer errors, and significantly improved turnaround times.
A modern document storage and capture solution, with improved workflows and reduced fragmentation
Enhanced security posture.
Improved user satisfaction and accessibility.
Greater operational resilience and adaptability.
Reduced maintenance burden, lower infrastructure costs, and fewer workarounds through modern platform infrastructure.
All work products belong exclusively to the client.

Requirements

Process Analysis and Documentation
Engage with business units to understand operational workflows, pain points, and improvement opportunities.
Interface with technical resources, such as Development or IT staff to understand and translate technical requirements.
Document current state processes using clear, structured methods such as process maps, swimlane diagrams, and workflow charts.
Facilitate discussions to define future state processes aligned with organizational goals.

Requirements Gathering and User Story Development
Translate business needs into detailed functional requirements, acceptance criteria, and Azure DevOps work items/user stories.
Ensure requirements are complete, consistent, testable, and aligned with business priorities.
Collaborate with product owners, developers, and stakeholders to refine and validate requirements.

Testing and Quality Assurance
Develop test plans, test scripts, and step-by-step testing instructions for functional and user acceptance testing.
Execute functional testing of user stories in Development and Test environments to validate solution accuracy and readiness.
Document defects, track resolution progress, and verify fixes.
Coordinate, support, or lead user acceptance testing (UAT) sessions with business stakeholders.

Stakeholder Collaboration and Communication
Serve as a liaison between business units and technical teams to ensure shared understanding and alignment.
Communicate project updates, risks, and issues clearly and proactively.
Support change management activities by contributing to training materials, documentation, and user guidance.

Required Skills
Experience in business analysis, process documentation, or related roles.
Strong analytical and problem solving skills
Ability to create clear process diagrams and workflow documentation.
Experience writing user stories, acceptance criteria, and test cases.
Familiarity with DevOps or similar work item management tools.
Hands on experience with functional testing and UAT coordination.
Excellent communication and facilitation skills.

Notes:
Remote
In-person attendance may be required for some on-site meetings.
Work hours are usually 8:00 am-5:00 pm, with flexibility possible if approved by the client Project Manager.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status