Quality Assurance, Monitoring & Testing Analyst 2

Quality Assurance, Monitoring & Testing Analyst 2 Job Req Id: 26976418 Location(s): Chennai, Tamil Nadu, India Job Type: On-Site/Resident Posted: Jul. 07, 2026 Discover your future at Citi. Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Quality Assurance, Monitoring & Testing Intermediate Analyst - C10. The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities. The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team. Responsibilities The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management Perform control testing and involve in publication of test reports Lead / participate in strategic initiatives viz. control performance enhancement, etc. Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures Participate in meetings to analyze documentation and processes to ensure risks and control points are properly addressed Pro-actively identify any monitoring breaks and suggest enhancements Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative Ensure 100% delivery is achieved as per the agreed SLA Manage a strong stakeholder connect through regular touchpoint meetings Qualification 5+ years of relevant experience in Operational Risk, etc. Experience in working with the various risk and control systems and reporting requirements Excellent verbal and written communication skills Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups Demonstrated understanding of operational risk and gap identification Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Exhibit problem-solving and decision-making skills Job Family Group Controls Governance & Oversight Job Family Quality Assurance, Monitoring & Testing Time Type Full time Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citi