Program Monitor for Quality Assurance & Improvement (PII)

Organization Description: Goddard Riverside is dedicated to strengthening communities and improving the lives of vulnerable New Yorkers by addressing their essential needs with compassion and care. With 56 programs operating across 27 sites, Goddard Riverside serves as both a strong advocate for our community members and a provider of essential services. These include food and shelter programs, support for unhoused individuals living with mental illness, and a wide range of educational, cultural, and recreational programs for children and adults.

Purpose of Position: The Quality Assurance Analyst leads program monitoring initiatives that support organizational compliance, performance monitoring, and continuous improvement. This role is responsible for conducting internal audits and systematic reviews to assess compliance with funding deliverables, contractual obligations, regulatory requirements, and applicable programmatic, organizational, and operational standards. Working collaboratively with program leadership, PII's Director of Contract Compliance, the Data Manager, and other key stakeholders, the Quality Assurance Analyst conducts data-driven evaluations, documentation reviews, and policy alignment efforts to identify risks, gaps, and opportunities for improvement. The role supports the development, implementation, and monitoring of corrective action plans to ensure audit readiness, strong data integrity and reporting practices, operational effectiveness, and compliance with funder and regulatory expectations.

Schedule: Monday-Friday (9:00am-5:00pm)

Salary Range: $60,000 - $65,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate's number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Roles, Responsibilities, and Essential Duties

Key Responsibilities:

Performance and Impact Management

• Support performance monitoring and continuous improvement initiatives related to programs' funding sources
• Assist in the development, implementation, and maintenance of quality data collection systems and processes to ensure accurate and timely reporting for program planning, evaluation, and compliance purposes.

Contract Monitoring & Program Evaluation

• Monitor contract goals, outcomes, and performance indicators to ensure programs meet required deliverables; provide recommendations for corrective actions and performance improvements as needed
• Participate in funder-required compliance meetings, audits, and site visits.
• Collaborate with program management to complete funder related Evaluation Surveys, Corrective Action Plans, and Annual Performance Reviews (APRs) to maintain funding eligibility

Quality Assurance for Contract Compliance

• Serve as Privacy Officer, ensuring compliance with applicable privacy laws and regulations.
• Maintain current knowledge of newly promulgated, modified, and existing rules, regulations, protocols, and manuals; communicate relevant updates to directors and managers.
• Assist in interpreting regulatory and contractual requirements and provide guidance to service directors and program staff.
• Collaborate with leadership to develop, revise, and assess internal management systems, tools, and procedures to ensure compliance with organizational, agency, and regulatory standards.
• Support the development and revision of policies in response to changes in City, State, and Federal regulations.
• Track and monitor the completion of corrective action plans and implementation of recommendations resulting from audits, monitoring reviews, or special compliance meetings

Qualifications:

Required Education and Experience

• Bachelor's degree in Business Administration, Public Administration, Data Analytics, Quality Management, Operations Management, or a related field.
• Three (3) to five (5) years of experience in quality assurance, compliance standards, program monitoring, or program evaluation within nonprofit or government-funded environments.

Required Skills and Competencies

• Strong analytical and problem-solving skills with a high level of attention to detail.
• Proficiency in Microsoft Office Suite and data management or reporting systems.
• Excellent written and verbal communication skills, with the ability to prepare clear documentation and reports.
• Ability to translate complex regulations into actionable processes
• Commitment to continuous improvement and data-driven decision-making
• Demonstrated ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.

Preferred Qualifications

• Experience with OMH, DOHMH, DYCD DFTA, and HUD-funded programs, government contract compliance, privacy regulations, and performance evaluation frameworks.
• Professional certifications in quality assurance or process improvement, such as Certified Quality Improvement Associate (CQIA), Certified Quality Auditor (CQA), or Lean Six Sigma (Yellow or Green Belt).

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.