Branch Manager

Branch ManagerFounded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!The Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operationsRESPONSIBILITIES:Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfactionHire, train, develop, motivate staff and optimize efficiencyProvide leadership for Associates (employee) relations through effective communications, coaching, training and developmentProvide leadership for problem resolution to facilitate improvements and improved working relationshipsBuild a team that consistently delivers the ImageFIRST service strategyEnsure customer satisfaction and loyaltyMeet financial management objectivesActively participate in Strategic PlanningDevelop local sales and marketing approach and work with the Sales team to drive new business effortsEnsure compliance with quality, OSHA, safety, company policies and proceduresResponsible for customer negotiation and retention effortsDetermine appropriate operations staffing levelsEnsure compliance to company policies and proceduresAbility to perform problem solving and conflict managementPromote safety of overall operationsLead by exampleDevelop sales leads and referrals from existing customersGrow existing customers profitablyDevelop a great local culture by instilling the ImageFIRST Operating principles and execution strategyMINIMUM QUALIFICATIONS:Minimum of 3 years' of operations or service management experience requiredMust possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.This role occasionally requires covering delivery routes in the absence of regular drivers; therefore, candidates must meet DOT eligibility requirements and be comfortable operating company vehicles as needed.High school diploma or equivalent with strong business experience require; Bachelor's degree with experience preferredSales experience is strongly preferredFinancial acumen / P&L experience preferredDESIRED SKILLS:Organized with minimum supervision requiredPlanning: Ability to perform short and long range planningSelf-starter with entrepreneur approach to businessLeadership: A demonstrated ability to lead people and get results through othersExcellent interpersonal and communications skillsQuality orientationComputer proficientRelocatable for promotion to larger market or increased responsibilityAbility to grow with / scale with the businessContract negotiation experienceProven track record of business resultsCustomer Service experience / skillsetPHYSICAL REQUIREMENTS:Lift repetitively: Be able to lift or push up to 40 poundsReachWalkSit while driving a delivery vehicleBend to pick up garments and bulk itemsClimb: Climb in and out of a truck while carrying productRequired Competencies:Be Respectful: Value all we come in contact withBe Remarkable: Create a positive moment with every interactionBe Safe: Keep ourselves and those around us safeBe Honest: Be guided by truthfulness in all we doBenefits:Weekly payMedical, Dental, VisionPet, Legal, and Hospital Indemnity Insurance401k (match)Paid Time Off PackagePaid Parental LeaveTuition ReimbursementReferral ProgramGreat company cultureCollaborative team environmentEOE / Drug-Free WorkplaceWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.