Commercial Customer Service Representative I

We're Hiring: Customer Service Representative – Commercial Division Location: Torrance, CA. Company: Pelican Products. Who We Are At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits. With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission. At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and a shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most. What You’ll Do The Customer Service Representative provides exceptional service and builds strong relationships across Pelican’s customers. This role requires attention to detail, responsiveness, and a strong understanding of Pelican’s products and systems to ensure customer satisfaction. Accurately processes customer orders, RMAs, and credit/debit memos; maintains customer cross‑references and monitors backlog to ensure product availability or recommends alternatives. Serves as the internal point of contact for contract and custom orders, coordinating with cross‑functional teams and providing proactive customer updates. Prepares and manages customer quotations, including freight estimates and lead times; escalates priority quotes and communicates status effectively. Supports customers with product selection and technical inquiries by providing product knowledge, specifications, test data, drawings, and samples. Delivers high‑quality customer support via phone and email, resolves complaints in coordination with internal teams, and assists with administrative, CRM, quality, and safety‑related tasks. What We’re Looking For 1–2 years of experience in a fast‑paced office or customer service environment. Proficiency in Microsoft Office (particularly Excel) and SAP. Excellent written, verbal, and interpersonal communication skills. Highly detail‑oriented with strong customer service, organization, and follow‑up capabilities. Proficiency in Word, Excel, and other applicable business software. Work Schedule: Monday‑Friday, 7am‑4pm Pacific Time. What’s In It For You We offer a range of employee benefits and incentives, including: Competitive paid time off plans, holiday pay, and extra vacation purchase opportunities. 401k plan with immediate match. Pet insurance for animal lovers. Health Savings Account contribution. Wellness discount program. Global mental wellness program. Quarterly employee celebration days. Peer‑to‑peer recognition program. Service recognition program. Exceptional employee satisfaction scores. Ample free parking with EV charging station. Amazing employee discount program on Pelican Products, Pelican branded apparel and gear. Employee referral program. Compensation & Benefits Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. The annual U.S. pay range for this position is listed below. Pay within this range may vary by work location and may also depend on your qualifications, job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical, dental, vision insurance, company‑paid life and disability plans, and matching 401k to eligible employees. Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Pelican Products Inc