Collections Specialist

Collections Specialist

Richmond, Virginia, United States

VSC Fire & Security delivers integrated, cutting-edge fire protection, life safety and security solutions, including fire suppression and detection systems, fire sprinklers, alarms and security systems.

The company was founded in 1958 on quality craftsmanship and exceptional customer service, with integrity and reliability at the center of everything we do. As the premier provider of fire protection and life-safety solutions across the Southeast, VSC Fire & Security provides every customer with comprehensive solutions through outstanding design, efficient installation, reliable service and repair, and thorough inspections.

VSC Fire & Security Corporate is seeking candidates for the position of Collections Specialist.

What We Offer:

• Competitive salary. Range $25.00 - $35.00 and up based on experience.
• Monday - Friday
• Options for medical, dental and vision insurance for you and your family.
• A 401K plan with a company match.
• PTO and paid holidays.
• Opportunities for training and advancement.
• Relevant educational and licensure reimbursement for qualified candidates.
• Health savings account (HSA).
• Life insurance.
• Employee assistance program.
• Referral bonuses.

What You Need:

• One to three (1-3) years of experience in accounts receivable, collections or related financial roles.
• High school diploma or G.E.D.
• Proficiency in using accounting software and basic understanding of accounting principles and practices.
• Excellent communication skills, both written and verbal both independently and part of a team.
• Attention to detail and high level of accuracy in data entry and analysis.
• Strong organizational and time-management skills.
• Accurately interpret instructions and directives as assigned by supervisor.
• Exercise a high level of independence and judgment in organizing, planning, and prioritizing work.
• Assesses all billings, credits, and other critical customer collections information.
• Communicates effectively with customers, vendors, and fellow employees.
• Ability to work professionally under limited supervision.
• Desirable (but not required): Bachelor's degree in accounting, finance, or a related field.
• Professional certification in accounting or related field (e.g., Certified Accounts Receivable Professional).

What You Will Do:

• Contact past due accounts via calls, emails, and mail for payment. Reissue invoices as needed.
• Provide exceptional customer service to facilitate customer payments and maintain consistent follow-up.
• Monitor overdue accounts and collaborate across departments for resolution.
• Reconcile customer accounts to ensure transaction accuracy and resolve discrepancies.
• Investigate and resolve billing disputes in coordination with internal teams and customers.
• Generate and present periodic reports on accounts receivable status, collections, and aging.
• Maintain organized records of customer interactions, correspondence, and collections activities.
• Identify process enhancement opportunities in accounts receivable and collaborate on implementation.
• Maintain professional communication with both internal and external customers and be the liaison with operations and sales.

VSC Fire and Security is a drug free workplace.

Equal opportunity employer.