Japanese/ English Bilingual Customer Service Desk Associate,
$24.12 per hourAll Nippon Airways
Job Description
Job Description
JOB INFORMATION
Jun 19, 2026
Job title: Japanese/English Bilingual Customer Service Desk Associate
Department: Customer Service Contact Center
Location: 21250 Hawthorne Blvd., Suite 200, Torrance, CA 90503
JOB DESCRIPTION
Responsible for performing customer service function by handling all travel arrangements and responding to all travel related inquiries in order to meet customers’ needs and promote ANA.
Principal Accountabilities
- Performs Customer Service Functions
- Performs General Administrative Functions
SKILLS AND QUALIFICATIONS REQUIRED:
- Japanese/English bilingual
- Japanese – Proficient
- English – Read, Write, Speak
- Ability to work 8 hours shifts, and work weekends and holidays
- Good dependability record
- Ability to operate interactive computer terminals and telephone equipment such as handsets and headsets for long periods of time
- Excellent verbal communication skills
- Reading comprehension skills
- Interpersonal skills
- Listening skills
- Analytical skills
- Must have a proof to work in the United States legally (The employer does not provide visa sponsorship)
- Associates Degree preferred
Work Conditions:
Pay Rate $24.12/ Hour Full-time, Non Exempt
Work Hours:
8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays
Company Benefits
- Company Holidays
- Sick Leaves, Vacation
- Shift Swap / Day Trade available
- Health Insurance (Medical /Vision /Dental)
- Flexible Spending Accounts
- Employee Assistance Program
- Life Insurance / Voluntary Life Insurance (Optional)
- 401(k) Retirement Plan
- Travel Benefits (International and Japan Domestic Flight)
- Pre-Tax Mass Commuter Benefit
- Bereavement Leave
- Longevity Awards and Longevity Award Holiday
- Educational Assistance Program
- Retiree Benefits
Please be advised that ANA will contact qualified candidates ONLY.
8 hours shifts between 5:00 - 15:00 PST and 6:00 - 16:00 PDT, including weekends and holidays 8 hours per day excluding breaks
Vacancy posted 24 days ago
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