Operations Lead

Hourly Wage $20.61

Please note: Resumes cannot exceed 2 pages in length, or they will be disqualified.

Are you looking for a better work-life balance and opportunities to grow? Join an excellent organization that puts Veterans first for a fulfilling career!

Since 1946, the Veterans Canteen Service (VCS) has delivered benefits to millions of Veterans enrolled in the Department of Veterans Affairs (VA) Healthcare system, the largest Healthcare system in the United States. VCS is a program office in the Veterans Health Administration (VHA) that is Veteran-facing, providing America’s Veterans enrolled in VA’s Health Care System, their families, caregivers, and VA employees with reasonably priced merchandise and services essential to their comfort and well-being.

Now hiring:

Team Members to provide exceptional service in our cafes and retail markets! The Veterans Canteen Service (VCS), located at the Fargo, ND, VA Medical Center, is seeking a Operations Lead who enjoys working in a fast-paced environment and is committed to serving America’s heroes.

Major Duties:

• Safeguards and manages cash, including petty cash and withdrawals, ensuring secure handling and accurate record-keeping.

• Monitors and verifies cash deposits and withdrawals, reviews sales records, and conducts regular account checks. Reports discrepancies, including missing cash or items, promptly and accurately.

• Maintains precise inventory records to ensure efficient operations and cost control.

• Oversee store opening and closing procedures, including signage, cash registers, and ensuring a secure and organized environment.

• Maintains a visually appealing facility by overseeing cleanliness and organization while strategically arranging merchandise displays.

• Provides comprehensive staff training, conducts performance evaluations, and assigns specific tasks to ensure efficiency.

• Performs other duties as assigned.

VCS offers competitive benefits, including:

• Child Care Subsidy Program

• Public Transportation Benefits (Bus Pass)

• Annual Cost of Living Pay Increases

• Major Medical, Dental, Vision Insurance & Life Insurance

• Vacation & Sick Leave to include 11 (paid) Federal Holidays

• Company Contribution to Retirement Savings Plan

• Visit us at for more information about the Veterans Canteen Service

Requirements for Consideration:

• A current, valid REAL ID is required to work at Veterans Canteen Service.

• ServSafe Manager certification is required or must be obtained within 90 days of hire

Must have a minimum of one year of direct supervisory experience in food service or retail.

• Strong hands-on leadership skills with a focus on service and hospitality are essential.

• A minimum of 3 years of customer service experience is required.

• Proficiency in Microsoft applications (Word, Excel) and experience with Point-of-Sale systems are required.

• Candidates must also possess exceptional verbal and written communication skills.

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;

• the needs and interests of the agency;

• whether your continued employment would advance organizational goals of the agency or the Government; and

• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Participation in the seasonal influenza vaccination program is required for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the seasonal influenza program is a condition of employment. It is a requirement that all HCP receive the annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons.