Campus Support Specialist

Campus Support Specialist

The Campus Support Specialist is responsible for supporting and maintaining all campus technology and event-related systems. This role plays a critical part in ensuring a seamless technological experience across campus environments, including learning studios, labs, meeting rooms, and event spaces. It exists to uphold Highlands College's commitment to excellence in education and operations by proactively supporting technology that empowers students, faculty, and teammates.

Specific Duties and Responsibilities:

• Maintain and troubleshoot campus technologies across various environments including learning studios, labs, residence halls, and meeting spaces.
• Provide on-site support for technology during college events and pillar gatherings.
• Ensure all technology setups (e.g., projectors, displays, conferencing tools) are fully functional and optimized for use.
• Assist with regular inspection and maintenance of deployed equipment to prevent downtime.
• Collaborate with team members from Technology Solutions and Educational Technology to ensure smooth operation of systems.
• Respond to and resolve support requests related to campus technology in a timely and professional manner.
• Set up and tear down technology for events as needed.
• Maintain accurate documentation and inventory of hardware used in campus spaces.
• Train teammates and students on the proper use of supported technology when needed.

Other Duties:

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Influence others by providing clear guidance and modeling excellence in support and service.
• Collaborate with campus leaders and teams to prioritize and resolve technical needs.
• Communicate solutions clearly and effectively, adapting communication to suit the audience.
• Recognize and celebrate milestones in project completions and problem resolutions.

Qualifications:

Personal Characteristics:

• Energetic and proactive, with a servant-leader mindset.
• Patient and calm under pressure, with a solutions-oriented approach.
• Encourages and supports collaboration among teams.

Essential Traits:

• Strong attention to detail.
• Customer service focused.
• Technical curiosity and willingness to learn.

Abilities & Skills:

• Must demonstrate a high level of customer service.
• Able to diagnose and resolve technical issues independently.
• Ability to communicate complex technical concepts clearly.
• Comfortable lifting equipment and working in event-style setups.

Knowledge:

• Strong understanding of QSYS Designer, Crestron, and Dante.
• Familiarity with AV systems, wireless presentation devices, and M365 suite.
• Understanding of instructional technologies and campus infrastructure.

Education:

• Associate degree required; bachelor's degree in a technology-related field preferred.
• Technical certifications are a plus (e.g., CompTIA, AVIXA) or a willingness to obtain.

Experience:

• Minimum 1–2 years of experience in technology support or campus-based technical roles.
• Experience supporting events or working in a higher education environment is a plus.

Extent of Public Contact:

• High – Interacts with teammates, students, and partner organizations.

Physical Demands:

• Ability to lift up to 50 lbs. without assistance.
• Ability to stand, stoop, kneel, and crawl during equipment setup.
• Must be able to travel between buildings on campus.

Direct Reports:

• N/A