Service Engineer/Specialist - Manassas, VA

TRC Talent Solutions is partnering with a controls and automation organization seeking a Service Engineer / Specialist to support the reliability and lifecycle performance of mission-critical control systems. This role is heavily focused on field service, system uptime, and rapid issue resolution, with additional support for implementation, upgrades, and commissioning activities.

Summary

The Service Engineer / Specialist is responsible for maintaining, troubleshooting, and optimizing control systems in 24/7 operational environments. The role ensures system reliability through proactive maintenance, SLA-driven incident response, and continuous performance improvement. In addition, the position supports project execution activities including system configuration, startup, and customer-facing technical support.

Responsibilities

• Inspect, maintain, and update control systems in active environments

• Diagnose and resolve control system issues and implement performance improvements

• Monitor service channels (phone, email, ticketing systems) and respond to incidents within SLA requirements

• Track KPIs and collaborate with internal teams for rapid issue resolution

• Provide ongoing technical support to ensure system uptime and reliability

• Participate in 24/7 on-call rotation and respond to urgent system failures as needed

• Review P&IDs and develop instrumentation lists

• Prepare technical documentation and system records

• Configure HMI screens and PLC/DDC/DCS control logic

• Support system networking, integration, and configuration activities

• Assist with onsite startup, calibration, testing, troubleshooting, and commissioning

• Support customer training and operational handover

• Provide technical input during customer and sales discussions

• Support identification of additional service opportunities within accounts

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field (or equivalent experience)

• Strong understanding of mechanical and electrical systems in industrial or building automation environments

• Experience with one or more of the following platforms:

  • Tridium Niagara N4

  • Distech (BACnet, LON, Eclypse Controllers)

  • Johnson Controls (Metasys, Facility Explorer)

  • Siemens (Apogee, Talon, DXR, Desigo CC/Insight)

  • Rockwell Automation (FactoryTalk, RSLogix/Studio 5000, PlantPAx)

• Understanding of HVAC systems, P&IDs, and functional testing

• Experience troubleshooting live control systems in operational environments

• Willingness to participate in a 24/7 on-call rotation

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.